Rugpadusa Reviews

Good Customer Service

The first order was dirty damaged That was not great but when I notified them they were quick to respond They followed up immediately reviewed the pictures I sent and sent me a replacement product Will do business with them again Plus the rug pads are high quality and make a difference with hand-knotted rugs

Their rug pads are high quality

Their rug pads are high quality They ship very quickly My home is getting extremely comfortable I m very happy with this company

Fantastic service

I purchased a rug pad from this company after reading their tutorials regarding problems with area rugs bunching up I have several and it has become a major annoyance I was impressed with the amount of information they provided and decided to look at their products They seemed a bit above average pricing but concluded that they had just educated me on how to solve my problem I may as well invest in their product as well Times change fast and a month or so later I find myself soon to be unemployed My own choice and worrying about saving funds for when I need them The rug pad had been sitting in the box unopened for weeks I thought to check their return policy which seemed pretty straight forward Contact us and we ll take care of you I contacted them around noon on a Saturday afternoon Expecting to pay shipping or possibly a repackaging fee as most companies do these days I received an email back within 2 hours Two in fact I opened the first one and it stated I had been refunded the full amount I opened the second one and there was a short sentence from Josh stating that I had been refunded and there was no need to actually return the product at all I m still kind of dumbfounded - This is old school customer service which I thought was long dead After recently having to scratch and claw my money away from multiple shady Resume building companies and one of those AI image generator aps I m still have a bit of afterburn PROPS to this company I will be back

I had my oak floors refinished

I had my oak floors refinished and I wanted to keep the 4000 00 investment looking good RugPadUSA builds a product that the professionals say is needed for under rugs and desk chair poly mats I ordered directly from RugPadUSA I carefully looked over their information I chose the thinnest matt ordered mats up to be close to needed size to minimize cutting placed the order Not cheap but not too expensive and a quality product is most important of all I recieved good online communication all the way The mats arrived ahead of the expected date Today my wife and I completed the needed trimming and installation with no trouble and virtually no waste We are both very impressed with how well they do their job This is the first time I have shopped with RugPadUSA their product and performance were top-rate Pretty nice nowdays