Runkd Reviews

Completely positive experience

After reading the reviews for this site I very nervously placed an order for a pair of On trainers I couldn t get in my size anywhere in the UK Perhaps they ve updated the website after feedback but personally I found the whole experience very transparent and efficient This is why I wanted to post a review in case anyone else is concerned I think it s very obvious that shipping is from Italy and therefore subject to UK customs post Brexit but only for orders over 135 which mine wasn t Also very clear standard shipping can take up to 25 days So I paid another 2 for FedEx and the order came within a week as promised with full tracking Would definitely use again So happy to have been able to get hold of these trainers and a good experience all round

Would give no stars total scam

Placed order on 27th May and still no sign of my order My order was never delivered and have seen my order was exported back to Italy In contacting the company I am given nothing but excuses with being told they are investigating this matter with their courier Have repeatedly asked for a refund only to be told the same as above Total scam that I am ashamed to say I have fallen for to the sun of 80 AVOID THIS SITE AT ALL COST

DO NOT BUY FROM THIS SITE IF YOU ARE IN THE UK

DO NOT BUY FROM THIS SITE IF YOU ARE IN THE UK purchased a pair of trainers from here because they were in a sale plus had a discount code taking them under 130 pound This means that even though they are from Italy you will not pay customs charges because any goods purchased under 135 GBP are exempt from customs charges Lo and behold 8 days later I receive a letter stating that I need to pay a customs charge of 70 This means that RUNKD obviously filled their paperwork in incorrectly The charge takes the price way above what I could have got the trainers for here in the uk I have emailed RunKD twice for help and they still havnt got back to me Don t fall into the same trap that I did and purchase from the UK They also have a co uk website which disguises the fact that everything is shipped from Italy and vulnerable to huge import taxes

Never get my delivery

Bought a Padel racket from them Fedex delivered to someone else that not me I can not have ask of the photo proving delivered neither get a refund Will never buy from them again They keep saying is FEDEX fault There is been 2 months almost and I have no item and they have my money Scammers

Bad service

On August 27 2023 I ordered running shoes and as of six weeks later they are still in Italy The shoes have been in transit since August 28 2023 Despite sending multiple emails to Runkd making phone calls to DPD Netherlands and sending an email to BRT Italy I have not received them as of today October 5 2023 Runkd has informed me that they are waiting for a response from BRT which they have not received yet When will you take responsibility for this situation Perhaps you should also consider choosing a different courier as DPD BRT has received poor reviews 1 star on Google for their service

On August 27

On August 27 2023 I ordered running shoes and as of eight weeks later they are still in Italy The shoes have been in transit since August 28 2023 Despite sending multiple emails to Runkd and sending an email to BRT Italy I have not received them as of today October 20 2023

RUNKD s lamest feedback ever

Please note that in the cart we have different courier services available from which the client can choose The lamest feedback I ve ever received is the above If you know that a courier has a bad score 1 star on Google why use it

Never had such a poor experience

Never had such a poor customer service experience Issue with my padel racket after only 3 months Waiting for a solution now for almost 2 months where the Runkd customer service keeps saying they are waiting for their supplier to answer and they can t do anything Purchase and logistics where fine but as soon as you have any issues their service is the worst I ve ever experienced