Runwayml Reviews

I tried one of their best plans

I tried one of their best plans 2023-2024 The video generation results were rarely usable It was pathetic considering how much I paid for the year Maybe someday but judging on the results it s probably at least a few years away from being ready for primetime If you look carefully at their best examples of videos that professionals are generating they re pretty terrible too

AVOID Horrible results No support

Horrible Unusable results and worst NO support I opened a ticket asking for a refund once I saw that in about five minutes I was out of my paid monthly credits with no usable output I never received a reply I sent two more messages and still have never received a reply AVOID

DECEITFUL FREE PLAN DO NOT BUY

DECEITFUL FREE PLAN DO NOT BUY The decent videos you get on the free plan are simply to get you to buy a subscription Once you buy a subscription what you get is the real Runway ML plagued by multiple problems No motion disgusting morphing everywhere and the video generations take forever They intentionally tune it to output garbage videos to make you burn through your credits

Absolutely not worth the costs

Absolutely not worth the costs You basically pay 15 dollars and get less than a minute of video generations which more time than not look terrible and you can t refund There is many alternatives you can choose

Triple charged credit card they won t refund

Canceled account they kept changing me Noticed they charged me twice evey month for service contacted them they said there was two emails associated with my account Long story short even after all that they charged me 3 times 150 for a service I canceled months ago never used Never will use Return my money They can t be trusted not an ethical business Thanks

Ridiculously Restrictive

This is the biggest waste of money I made I have absolutely no idea why half of my prompts aren t accepted It is completely worthless and unusable To be fair I guess if you only want to direct cartoon dogs it is fantastic Just make sure the dog is wearing clothes otherwise it will probably be rejected Completely useless go with someone else learn from my mistake

Only useful for basic prompts

Long story short I tried out the free version so I could see if the tech is there enough to be worth paying for It s not It generated completely unrelated prompts to what I typed It s pretty cool we are getting to the point of being able to generate good video visuals with AI but the fact is it s not just there yet Think Windows 98 levels of advanced best off waiting till it gets to Windows 7 or higher

Terrible customer service

Ive been trying to pay for their Pro subscription for almost 2 weeks Their website has a bug that rejects credit cards It s a known issue for months I ve submitted a number of emails and asked for help on their community board on Discord but nothing How can a company that s received about 200m in funds and valued at 1 5b have such poor customer support Don t offer a pro service if you can provide professional customer support

Absolutely useless

The Pro plan is absolutely useless and so is the technical support They know nothing about the system confuse questions and for solving issues they provide links that any user can read even without logging in At the very beginning of using RunwayML when I still had free credits I managed to achieve a result that impressed me and convinced me to pay for the plan Since then I ve done hundreds of generations with hundreds of different prompts and I ve only gotten a couple of results remotely similar to the first one I paid for the Pro plan and reached out to technical support for help and advice but I hit a wall of incompetence