Runwayscout Reviews

Ordered a dress on the 7th December and

Ordered a dress on the 7th December and has still not shown up I have emailed twice requesting sn update and have received no response

The owner keeps sending me an email to

The owner keeps sending me an email to delete my review without taking my fair feedback as she thinks it s negative which I only wrote about the FACT that there is no way to contact them if they don t reply to the emails I never asked about a full refund I would be happy to wait as long as they could track my parcel The owner got back to me straight away after saw my review and offered me a full refund as they couldn t track my parcel which it seemed lost in the end This is what the owner sent me an email last night I just wanted to follow up and ask if you could please kindly remove the negative review you have left with us on Trust Pilot We are small business of less than 10 people and you may not understand the impact a negative review can have on a small business and the families it supports let alone the mental health of those who work tirelessly behind the scenes to try and assist customers wherever possible Please understand that we have not only lost the stock but also refunded you in full

I live in the US

I live in the US purchased 3 items and wanted to return all 3 the price to ship the items I purchased back to Runway Scout was as much as the items I bought not worth it I wasn t happy with the 2 dresses and top so I tried to return them now I m stuck with these items I ll never wear No thank you In response to RunwayScouts reply I absolutely did not receive the dress your speaking of for free this was a dress I purchased and before it was shipped I asked if I could choose another dress and I was able to do that I was refunded a dress before it was shipped if that s what your talking about Your mistaken please look into this again thanks for the effort in responding

Quality is HORRIBLE

Quality is HORRIBLE especially for the price I originally purchased because I wanted a two piece short set which looked so good on the site When It came it was like it was made out of tissue paper and was very unflattering Sadly this store doesn t offer refunds so I had to take a credit note Tried again with another purchase these items were even worse Now I have a 130 credit note I need to use I purchased a candle figured they can t screw that up and calia knit for 100 The quality was so bad It s thin badly knitted shape is off neck is too tight It s fine for wfh thankfully but a very expensive wfh jumper considering my others are 20 from Kmart and MUCH better Wont ever be buying from this company again

I purchased a few dresses for work events

I purchased a few dresses for some work events The quality was so poor that I could not wear them as they were see-through and not appropriate for work wear Upon trying to return my items I was only offered a store credit Something that I have had for over 12 months and am struggling to find anything I can actually spend my money on as I have so many doubts regarding the quality that I will be wasting my time with anything that I purchase Very poor quality Avoid at all costs

STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS COMPANY I follow this business if you want to call it that on Instagram and thought that I would buy a few things I spend about 500 and was excited to receive my clothing When I received my clothing I was shocked at how disgusting the quality is Everything was so thin and completely different to the images shown on their website Everything also stunk and was covered in loose threads Literally screams sweatshop I contacted them immediately and was refused a refund And was told I could only receive a credit note This is actually against the law I will be making a formal complaint with the ACCC

Non delivery poor communication

I ordered a track suit for my granddaughter for Xmas It was 4 weeks delivery I have contacted the company 3 times and not received the item

How can I get hold of them if they

How can I get hold of them if they don t reply my email and have no contact number I have ordered a dress on the 29th of Nov and paid extra money for express shipping which it s supposed to take 2 to 3 working days but somewhat the order ended up returned to the shipper I have enquired about update to see what I need to do or what is going on but I haven t got any replied from them for the last 4 days which is so so disappointing