Rusticdirect Reviews

Fantastic service

Fantastic service created a stunning feature to a very plain room

Excellent service

Excellent service excellent product and speedy delivery Great experience all round and can t recommend the company enough

A great way to create space and depth

Having a load of pallet wood arrive can be quite daunting if like me you have a vision with limited building skills But the wood was exactly as I needed it In some instances I found myself wanting to soften parts of the wood so bought a cheap electric planer which did a great job of taking some unwanted bits of wood off With some staining and paint I was able to create a wall that gives my room a whole new look and certainly feels warm and welcoming A great product and service that let me do what I needed to As a buyer though don t be afraid to do more than just stick it on the wall It needs some effort to make it look 100 as it is still a natural product even if it has been used before

Bad experience

We had a problem with our order - short delivery - and were unable to contact them to resolve No response despite many messages and no one answers the phone Would not recommend or use them again

Still haven t received the sample I

Still haven t received the sample I ordered and its been 2 weeks

So far not good

So far not good Said it would be a week for delivery so far I ve still not had confirmation of shipping When I emailed for an update they didn t respond If I don t hear back the next couple of days I will probably have to cancel the order Thanks for your feedback I only received your first email I messaged again after a week when I still didn t have a shipping confirmation As soon as the product arrives I ll change my review

I have been using this company in the

I have been using this company in the past twice and the service the delivery and the wood had been amazing This time though it s absolutely a nightmare The order has not arrived yet I placed the order 3 and half weeks ago I have called multiple times and send several email with no reply I have finally received an email a week ago saying that there was a stuff shortage due to illness and that my order was going to be ready to be shipped by the end of the week And then I didn t hear anything anymore

Awful No delivery Took money no response

Awful No communication I am waiting for my order and have left messages both voice and email as requested by the answering service of this company I ve had absolutely no response I see there are comments about staff shortages in other replies perhaps you should stop taking people s money until you have the capacity to fulfil your current order obligations