Rygor Reviews

Reading branch

Reading branch Totally useless Booked my company van in for mot at 9am and phoned at 1pm and it s still not even gone in If you book a 9am slot you expect to receive it Also the reception staff are VERY rude and moody How company s like this stay in business is anyone s guess

Rygor Heathrow Branch

Heathrow Branch - useless admin and not helpful Don t expect good after sales when you drive away Service and parts never pick up phone with reception passing you around telephone system Had 2 vans off them from new been lied to about faults on both vans - one to probably get more money off MB whilst in warranty was told bearings had gone in heater unit when it was blatantly leaves getting in somehow When leaves finally emerged through grills noise stopped they were adamant it was still the bearings Never got it fixed just got sprayed with minced leaves once in while 2nd van i have had a reduce oil pressure warning since i got the van they said it was overfilling oil which only they did on 2 occasions Problem getting worse and now it is 4 years old i have finally been told its a software issue they have been aware for some time but cant fix Now at 4 5 years have had my clock spring break loosing all controls airbag and horn I have been promised 3 times a call back regarding price and availability but never received one I also got no help over phone and when finally booked in on arrival they said it was booked in day before and i must have wrote down the day i was supposed to pick up The fact was i wrote straight in dairy all details and mistake was not my end - I was told to reschedule at my cost On a positive note there was one helpful girl i spoke with once in the service department

Appalling

Appalling service Vehicle was booked in we had the vehicle delivered to them as promised and they have no record of our booking and cant look at our vehicle now for another month I explained there was definitely a booking and repeated exactly what was said to me and I was told we wouldn t have said that and there is nothing they can do I am going to have the vehicle picked up and taken to someone a little more competent with administration

Worst customer service imaginable and rude staff

We ve been using Rygor in Reading for years and I must say that the level of customer service at this branch is beyond bad Always treated like a nuisance by rude staff who act like they don t want us as a customer Their new layout is confusing for a customer with nobody manning the desk in the showroom To make a booking you need to walk to their office whilst they sit on their computers and not even look at you Then I was told off by another staff member for standing in their doorway Rygor Reading have lost us as a customer for good

What a shower

What a shower Book in for an overnight service and told to collect the truck before 07 30 Arrive at 0650 and everything is locked and they ve gone home Never ever will rygor get my custom again

Rygor - Heathrow - worst customer service I have ever dealt with

Massively overcharge with hourly rates of 170 plus vat Staff at front desk are incompetent clueless My van went in with ignition problem which was fixed fine 1300 just for that I also asked for the van to be looked at as dash shows backDoors open when they are closed They instantly said you need a new lock they done that and I came to pick the van up I hadn t even got out of Rygor and dash board showing doors still open I asked why is this still showing Why have I been told it s fixed and it s not They said bring it back it and we will look at it again So I brought it in another day was told to be here 15 mins before my appointment I ve done that waited for 1hr 15 mins and asked for an update for the people behind the desk to work out they hadn t even relayed to the mechanics I was here and to give them my keys Staff are so rude it s like they have been trained to be robots and not accept when they are at fault and to pass the blame and charge the customer for it I m self employed so I have had to cancel jobs to come down here and wait for the van to not even been looked at No apology from any staff member they just say we will look at it nowAwful awful awful business and customer service Never experienced as much of a sh t show in all my time I would be ashamed if I ever treated my customers with the same disrespect I ve been treated with here

Brought a 71 plate vito

Brought a 71 plate vito Several problems noted once driven Contacted sales in Reading several times by phone and email No response at all Will be spending my money elsewhere next time

One simple word INCOMPETENCE

One simple word INCOMPETENCE Do NOT use this garage

Two weeks and 3days

Two weeks and 3days to diagnose and fix a non start van every two days they said mercedes send us the wrong part I will say you are incompetent van still NOT repaired