S-ponder Reviews

Impossible to get a refund awful customer service

We ordered 3 mens shirts from this site When they arrived the sizing was completely off My partner usually wears L or XL but despite ordering XL he couldn t even get them on as they were so small I emailed the company asking about return or replacement and got no response I messaged them via their website a few days later and again got no response I finally just returned them via the instructions on their website for which I had to pay shipping I used tracked shipping so I knew when it arrived The website said to give 48 hours for refunds A week later I hadn t had the refund so I emailed again again with no response A few days later I emailed yet again stating that I would have to do a chargeback if I didn t receive my refund I then quickly got a refund notification but for 4 less than my order total I emailed to ask why and to no-one s surprise got no response I just emailed yet again today to ask again and once more mentioned having to do a chargeback as it seems the only way to get their attention I got a quick reply telling me that the 4 was taken off for the original shipping cost despite the order having free shipping and the items being returned for their fault with the sizing Not to mention that the company is supposed to be responsible for refunding shipping if you return something Still no idea if I ll get my 4 back I would strongly recommend not ordering anything from this company