Safeco Reviews

Similar to past complaints - Claim

Similar to past complaints if you have a claim they will find something to mark down the amount for Had a hail storm but only 1 2 of the garage had hail damage the other half was the result of wear and tear Pictures clearly show mail pock marks Pointed out how they are covering hail damaged downspout on the north side of garage but not roof on the same side Guess the hail storm only picked on the downspout Now they want a claim appraisal process which will cost them and me more than the additional amount to just replace the roof on that side of the garage Think triple and quadruple before purchasing insurance from this carrier

Raised Coverages without authorization

Raised my coverages and consequently my premium from 2919 to 4682 Never signed off on the coverage increases

I tried to leave 0 stars but couldn t

I tried to leave 0 stars but couldn t That s how bad my experience has been I am typically not one to have complaints about companies as I try to be as understanding and easygoing as possible However I have never dealt with an auto insurance company not being diligent in assisting with a claim and not properly corresponding with the involved parties even after multiple outreach efforts If I detailed the entire account this review would be the length of a short novel so I ll try to keep it as brief as possible but detailed enough for someone to know never to choose them as an auto insurer I was in an accident on 6 24 and have been trying to get a situation between the rental company and Safeco resolved since July 2nd but I still have not succeeded as they are not very responsive or helpful The attitude toward my attempts to contact them and resolve this issue has been very poor I have paid out of pocket for a rental due to the safety concerns and the inability to drive my vehicle and was told that I would not be reimbursed This was after my calls texts or emails went unanswered and they were also unwilling to speak with the body shop about the necessary repairs Upon the initial incident my vehicle was drivable but the sensors weren t working properly On 6 25 the day following the accident I took my vehicle to the body shop to have it inspected When I got there I had to forward the estimate to them myself as Safeco had not done so At the body shop I was incorrectly informed that I could not leave my vehicle there When I left I went to Enterprise because Safeco had set up a rental reservation for me through the app to pick up a car that day My sister was with me so that she could drive my truck home and I could drive the rental On 6 28 I received a call from my new adjuster about returning the rental to Enterprise since my vehicle was marked as drivable She mentioned that I should have received an email and a call about this which I did not I informed her that I was on my way out of town and could not return the rental by 6 pm as requested After checking she found that they had my email address incorrect in their system and that indeed no one had contacted me She managed to extend the rental to 7 1 When I later checked my vehicle the sensors would not stop detecting vehicles which sometimes caused the brakes to engage automatically This was a safety concern and I didn t want to risk another accident On 7 1 I relayed this to my adjuster and was told to contact the body shop for a new estimate Why I had to do this I don t know The body shop attempted to contact my adjuster directly but were unsuccessful When I relayed this to my adjuster her response was dismissive I have had to initiate all contact to resolve issues after the initial notification of my adjuster change I am a customer not an employee of Safeco and am unfamiliar with their process It is their responsibility to assist customers with such matters My vehicle is now at the body shop and they have still not set up the rental to avoid charges to my card This has been the worst experience I have ever had with an auto insurer compounded by the frustration of receiving little support from an insurer I pay every month

Unnotified Auto Insurance Increase and Poor Customer Service give zero rating

I want to give zero rating These people without informing me increased my auto insurance I dropped an email and called but different agents would pick up the call and say they would pass it along but they did not do so Safeco is not a reliable insurance company Please be aware of this

Don t buy your insurance through Agent Trieu Tod Ta

I ve been a customer for 10 years bought my insurance through with Agent - Trieu Tod Ta the customer service has been good until recently when I had to cancel my policy I had to call a total of 15 times from July 24 until July 31 just to close my account Tod s employees were passing the work around kept telling me to call back and that they will take care of it but they never did And since they canceled my policy 5pm on July 31 the effective date was dragged to August 1st which then made me pay for that extra day I reached out to get this issue resolved but they refused to acknowledge it never apologized and now not responding to both my emails and my phone calls Until now I m still fighting to get my money back if you don t want to go through this whole experience at least go to a different agent

Poor customer service

Poor customer service I been a loyal customer for over 20 years Not only did they raise my premiums almost 30 for no reason on my part they would not assist me in cancelling my policy as they kept stating only my agent could do it I also explained to Safeco Insurance via telephone that my agent failed to process my insurance requests in a timely manner over the past year and I needed to do follow up In addition my agent has not returned my call as promised since August 5 I informed Safeco Insurance that my agent s customer service has been poor lately and I do not believe my written request will be handled and processed Still Safeco Insurance refused to assist me directly

Beware Safeco Elderly Policyholders

Safeco canceled my nearly 80 year old mother s policy after she paid her premiums on time for many years They flew a drone over her house citing mold on her roof which has never been substantiated They did not allow her any reasonable means for remediation over this alleged issue Instead they targeted my elderly mother for other supposed violations This included making accusations that her jacuzzi was empty of water and falling apart Not true Safeco also said her deductible would jump from 500 to 7000 which is price gouging if these issues were resolved How can my 80 year old mother afford this price increase Please do not use Cynthia C in Orange as an agent She is condescending and will treat you like an infant

Worst Insurance Ever

Check your computer My agent and I have called over 15x each all because your company could not collaborate with Key Bank to get my home insurance payment that is taken out of our mortgage received by your billing dept Not one person there in your customer service department took any accountabilty for ongoing comedy of errors and fixed the internal problem instead you blame me As if that wasn t enough you are now threatening collections even though none of which happened with your account payable dept was our fault You will see many more negative reviews from me so get use to it

I got a notice letter of non-renewal

I got a notice letter of non-renewal from Safeco for my Safeco investment property insurance I wanted to talk with Safeco to get more detailed photos of their claim I called Safeco customer service and after 30 min of dialing through their phone system nearly trying every possible combination - I finally got a human Who subsequently told me to contact my agent Safeco s customer service number is completely useless It is obvious they don t care about their customers and just waste your time And by the looks of things they set standards higher than what is industry norm Their rates may be low but good luck if you have any claims or try to reach customer service