Safelinkwireless Reviews

A headache without supervision in the making

Round 2 with a purported LifeLine service So first they SafeLink aka Tracfone approved my LifeLine application via their website but then told me they did not offer service in my area Next thing I know it is 2 weeks later and I get this Nokia C200 in the mail with a sim already installed - keeping in mind I never got to a point of telling them I was planning to use my own device Pulled the Sim and put in my much better Moto G Power and every thing worked - even WiFi Calling VoWiFi For an unexpected turn it was looking good until I tried to port my number They then told me I had to purchase a new SIM refused to transfer me to a supervisor then they suddenly said she could do something twiddled for 5 min then said she would call me back in 2 hours 1 hour later - no service Auto dialer called and hung up on me twice so I called them from my gVoice line and sure enough its disconnected So I call them via GV 2nd CSR gives the same song and dance about having to pay for a new SIM refused to get a supervisor then hung up on me Oh and just for grins I fired up that crappy phone they sent me which I never ordered or approved without its SIM skipped all the linking setup went to do a couple system updates so I could run a PassMark on it to prove how bad it is - only to have the updates constantly interrupted because their bootstrapped and locked app is backloading several games and apps without permission or approval So next up is filing FCC and BBB complaintsSafeLink KMA GPS

You will lose your mind trying to get them to help you with your phone service

For the past 2 months I have been trying to get SafeLink to activate the lifeline program for my phone I have been a safelink customer for over 4 years The lifeline program has told me many times I am authorized to receive lifeline SafeLink is refusing to activate lifeline on my phone and also the affordable connectivity program In order for them to finally activate my phone they charged me 20 for their TracFone service I have been on the phone with their representatives at least 50 times It is taking up so much of my time and causing so much stress that it s affecting my life day to day Now they re saying it can take up to 3 months to reactivate the lifeline on my SafeLink phone Every time I call they say something different The customer service representatives are very rude and seem to do everything but help me

I have been with SafeLink for years

I have been with SafeLink for years and they have disconnected my lifeline benefits TWICE without any communication stating my phone would be disconnected if I didn t recertify Then when I ask WHY they didn t send me a letter or email stating it was time for my recert they told me they don t send out anything anymore So how in thee hell are you supposed to know when your benefits expire You don t You just wait until your phone randomly gets disconnected and you have to start the entire process all over again including getting a new number That s only the start of this companies failures Customer service doesn t know their ass from a hole in the wall Phone gets absolutely no internet now I always have issues with my phone when my benefits get added every month I m usually without a phone for a day or 2 because of these issues This is like a bad relationship So guess what SafeLink I m moving on I will be giving Qlink a try

Avoid Safelink Wireless Not trustworthy Liars

I thought I d give safelink wireless a try I knew about the 350 minute limit but I thought they had Wi-Fi calling and I hope they d have a better signal because my calls will drop with the previous provider It was no better Furthermore furthermore their customer service are liars First two reps I spoke to said that Wi-Fi calling wouldn t the deduct minutes from my account even refunded my balance and tried to troubleshoot it for 30 minutes at least Then the 3rd rep says wifi calling deducts minutes and refused to transfer me to a supervisor No point in staying with them when another provider offers 1 000 life line minutes so i try to port my number away from safelink to my new provider They lie to me again and say i cant transfer my number for 60 days I was able to port my number the same day they said this Don t use shi link Bunch of liars poor customer service and poor signal strength

WORST company ever to use your ACP and

WORST company ever to use your ACP and Lifeline benefits with Customer service is horrible and doesn t know what they are doing I had to deal with them to set my mother up with her benefits and cancelled Go to Qlink wireless Trust me

Hard to apply for

Its hard to apply for their free phone service They don t give out free phones hardly anymore From previous experiences I have had to contact the FCC to resolve issues with Safelink As they are unresponsive

Safelink Wireless is a scam

I applied and was accepted for the safelink wireless plan within minutes I was told I had get a free phone with unlimited data messaging and talking within days That was almost two months ago Still no phone no service and no way for anyone to tell me what happened Everyone I speak to says that they don t have access to the information I need They told me they would schedule a call back and did actually call back but there was no one on the other line to talk to That call and line sat silent for 28 minutes before I hung and called safelink wireless back again were I got the same run around Save yourself the aggravation and don t bother with their bu h and lies It s all a scam

They blocked my phone number

This is your Affordable Connectivity Program ACP DashboardWhat can we help you with today After 20 phone calls and innumerable online inquiries for Customer Service they blocked my phone number Can Customer Service get any worse Yes it can

Inexperienced Customer Service

Simple and short review Once you relay your problem the rep asks you to wait and connect you with the right department After transfer They disconnect you over and over and over Through chat version of their website page They promise me a 15-minute wait time for them to respond and return the call Which never happens Tracfone is getting too big for their bridges and neglecting quality customer service I decided to write a letter to their office instead