Saferpet Reviews

Two trackers for elderly dogs

I bought two trackers for my elderly dogs Their recall is good but I am disabled and am concerned I cannot move quickly to help them I am very pleased with the trackers which are very light my smaller dog is a Shorkie and very small and it does not bother him at all Battery life seems excellent not on at home but whenever out Usually only need to charge weekly Affordable I am retired and as need 2 important including the subscription After using for several weeks they work well Very happy customer

Amazing Support

I made a mistake on my lost pet profile that I couldn t change through my account Emailed Pets reunited and they fixed it within a matter of hours Very impressed I work in IT and appreciate what a great service this is Keep it up folks

Very reliable easy to use tracker

Very reliable easy to use tracker Gives me total peace of mind with my 2 Galgos Spanish greyhounds Also great customer service very helpful

Have had the tracker for 8 months now

Have had the tracker for 8 months now and up to now been very pleased with it However for the last 6 days we have been unable to connect the device A series of calls to customers care 6 all told with promises of call backs that have yet to materialise we are now still waiting for a resolution to this problem despite being told this morning it was working It is not We have asked for a new unit and SIM card but all you get as a reply from them is We are looking into it This is not acceptable as this unit is still under guarantee and when we asked the question if we ordered today a new unit and sim would it work we were told yes well I think the answer to our problem is there Replace it so we can keep a cat safe Leslie SaundersUpdate At last a new tracker was sent out andreceived the very next day with 2 follow up calls Thank you we are very happy

Amazing tracker

Amazing tracker purchased the tracker a couple of weeks ago and has been working amazingly for keeping track of my pets any questions I ve had have been answered by the amazing customer service team Would highly recommend

Fab customer sevice

We have recently dealt with saferpet to track our dog on walks they company has been incredibly helpful with setting up and support through the tracker and app

Tracker suddenly went offline

Tracker suddenly went offline I was contacted by Saferpet the same day as emailing them over the bank holiday weekend They fixed the issue the Monday after bank holiday Great customer service

This is an outstanding company

This is an outstanding company great customer support from the different individuals I spoke to I recommend this website to any pet owner looking to register their pet on a website

I had to buy a new tracker after my dog ate the old one

I had to buy a new tracker after my dog chewed the original As I already had a subscription I assumed I could just buy the tracker from Amazon and it would work After adding it to my account it wouldn t work so I called the SaferPet helpline A lovely lady called Caitlin was really helpful and when I struggled to read the number on the tracker she suggested I send her a photo of it This I did and within the hour I was up and tracking She even sent me an email to confirm she could see the tracker online Such a pleasure to deal with this company Highly recommend the tracker and the customer service