Sakuramobile Reviews

Excellent choice for internet connectivity whilst on short trip to Japan

Excellent choice for internet connection whilst travelling in Japan The wifi unite was easily to collect at the airport and easy to return the unit worked perfectly - battery lasted us full day and company provides charging block we connected multiple devices when on the long coach trip to mount Fuji used it to stream films no issues whatsoever Highly recommend this service as great option for internet in Japan

Sakura mobile were absolutely amazing

Sakura mobile were absolutely amazing for my travel around Japan Easy to set up and with plenty of data to help me get around research on the go book tickets and scroll through my socials for the duration of my holiday Their customer service is fantastic always quick replies and so helpful I also had my SIM cards sent to a hotel so they were there on arrival into Japan this was timed perfectly Thank you Sakura for taking one less hassle out of holiday planning

The Internet speed is 4G or LTE

The Internet speed is 4G or LTE and there s an instruction guide on how to set up for your phone if you having a problem Whether you are an android user or an iPhone user the unlimited data you can use it on any places unlike the pocket WiFi They even prepare the sim card well inside a sealed A4 envelope

Excellent service - good value for money

The online process of purchasing and installing the eSIM was easy and straightforward with all required steps are clearly explained Though I didn t have to use it they provide an extensive troubleshooting guide Once connected I bought my eSIM for 6 days the signal was stable and I didn t experience any problems I stayed in Tokyo for the whole trip so I can t testify for other areas

5 Star Customer Service

My data was a bit wonky on my trip but when I called support the next day they were super helpful They explained what was going on and even offered to send a new SIM card to my hotel I was leaving the next day so I said no thanks but they were really nice about it They did offer an eSIM as a backup but my phone couldn t use it Still the customer service was top-notch

Impressive customer service

An excellent service Unfortunately we had to delay our trip by three weeks Sakura customer services were excellent and we were promptly refunded We rebooked with great confidence and everything worked very well throughout our trip We complimented Sakura on their service and were rewarded with a very polite thank you in return Refreshing

Good ESIM and great customer support

I ordered two eSIM for short term use during my stay in Japan The eSIM were easy install however I had missed that the EU version of my phone did not support eSIM Luckily I had included the compatibility insurance and customer support quickly and without any hassle provided me with my choice of either a physical SIM or a pocket wifi which they sent to my adress I was very happy with the quick and clear answers I got from the customer service So far the eSIM has also worked well for my wife Relative to competitors I think you receive quite a good amount of data for the price

VERY easy too install and use

Waaaay better than Airolo Sakura is more expensive than Airolo but so worth it Sakura was much easier to install and use And Sakura is rock solid I never experienced a lack of service or a need to open cellular settings to hop over to another provider like I had to do with Airolo multiple times when I was in Japan in March Sorry to be so down on Airolo but despite watching all their help videos multiple times troubleshooting remotely with a friend who is quite tech savvy and using Airolo s tech help I could never get it activated during my most recent trip to Japan Pretty much ruined my first day and a half in Japan Sakura on the other hand installed very easily and was working immediately without having to open half a dozen settings windows to flip this toggle and that toggle

I landed and picked up the sim card at

I landed and picked up the sim card at terminal 3 It was a bit confusing to find the spot but at the end it worked The instructions on how to set up the sim card are very clear and it worked immediately I had 0 problems during my 12 days using it and I had service everywhere Tokyo Kyoto magome tsumago etc Having this helped a lot