Saltandpeppershop Reviews

Super

Super

Customer service very disappointing

I have always loved the quality of Salt Pepper However i just bought 4 service sets plus all the accompanying serving dishes oven dishes bowls I have a large family and i like everything to match on the table when we get together The majority of sets were as expected however several of the large plates and small plates have white patches on the edges These make the plates look as if they are chipped I put in a complaint with photographs but was told that this was normal This I found very strange as at least 80 of what i bought does not have these marks I spent a considerable amount of money on this dinner service and i feel very disappointed I did not ask for a free replacement but how i could replace these plates without having to buy another full service set

I did not receive my package

I did not receive my package which was a gift for Christmas

Not what to expect

Item shown on pictures are not the same as were delivered Different colour totally Don t recommmend unfortunately Also high prices for return

Amauteurish and unfair website

I recieved a 50 giftcard from Salt Pepper for my birthday After selecting some items I wanted to check out and the website did not accept te giftcard-code I contacted Salt Pepper They answered You must NOT enter the giftcardcode in the Giftcard-box but in the Discount-box I did so en saw that there was still 10 to pay for shipping Strange because I had items for 40 10 shipping Apparently the giftcard was not valid for shipping costs I contacted Salt Pepper again and explained that is was strange a friend gives me a gift and I still have to pay extra to get this gift Their answer I was correct and they will change this strange behaviour on their website Then I contacted Salt Pepper again 3rd time Okay that they will change this strange way of paying but that it would be honest to return me the 10 shipping costs that I have paid No reaction

Salt Pepper Melbourne tea cups crack when making tea

what a disaster the current batch of S P tea cups are I am referring here to the Salt Pepper Melbourne Australia company Can t make a cup of tea as the moment the hot water hits the cups they instantly crack We recently bought two cups and discovered that the latest batch is no way near as sturdy as the tea cups we bought pre-Covid S P customer service was not helpful either The tea cups are unfortunately not fit for purpose -

WARNING worst customer service ever

WARNING worst customer service ever For a 10 years pan I waited 2 months Went to Hurstville store and staff said they need to contact manager two weeks no call no message as they said they need to contact the head office Emailed head office and they said to go to store Everything is going in circle Finally they told me to go to store and went there and they told me to wait 15 mins and said she needs to contact manager It s a waste of time

Bought four dinner sets online to use

Bought four dinner sets online to use in air bnb and 80 of the pieces were so rough on the foot rings as to be unusable on wood tables Was more annoyed that tbe response from customer service was contact Myer where I bought them but zero suggestion for remedy zero apology and signed off with customer service team as opposed to any one person if I was to buy again it would have to be in store and I would check every piece for quality Probably easier to go with a different brand for dinnerware