Salvatori Reviews

Missed delivery and lack of culpability

The delivery was booked for 26 10 and confirmed by email At the end of the day 26th we called the depot to find out why there hadn t been a delivery - an non descriptive excuse of an Agency driver was given We were given an undertaking to get delivery early next day as we explained that tradesmen were booked to start 27 10 and would charge for their time regardless of the materials not being on site Called early 27 10 to be told that it was in fact the last delivery of the day 27th and therefore probably at back of the lorry No apologies no acceptance that their error was causing angst and significant cost Avoid using them as it s clear that they do not care about improving

Two poor deliveries one missed collection

Two deliveries both reflective of the company s incompetence and general inability to accept accountability On both occasions the items took an inordinate amount of time to unload 1hr for 2-3 pallets were partially damaged and seemingly met with an intransigence on the part of the driver who barely seem to understand physics and how they should use a hydraulic pallet truck Ultimately it required our invention to get the goods offloaded from the truck A subsequent collection - agreed over the phone with the driver - has failed to materialise Both driver and depot aren t responding to calls and we now have expensive products sat exposed on our drive during bad weather based upon other reviews I expect Salvatori will also fail to acknowledge any liability for damaged returned goods as a consequence of their no-show Awful service awful company

Dangerous inconsiderate driver

Driver ignored a keep left bollard coming into a housing estate He went to the right of a pedestrian refuge island saving himself all of 5 seconds This is when the kids are off school could have been catastrophic I ve reported it to Salvatori but alas received no acknowledgement

Dreadful dreadful company

No less than THREE missed delivery appointments no courtesy call to say we re unable to make it today and these were booked in for a specific agreed date - I simply will not use this firm again or any retailer who uses them as final delivery operator - this isn t the first time we ve had these issues with Salvatori so enough is enough - DO NOT USE

Absolutely useless

Absolutely useless Repeated atttempts to deliver to the wrong postcode despite being contacted by the sender to correct their system Fobbed off with excuses Deliveries missed This company represents everything prehistoric about the logistics trade and a complete unwillingness to move with the times Avoid

Excellent service

Excellent service Great communication We are a sister E-commerce company of Salvatori and use internally to deliver pallets to our customers We are a genuine customer of Salvatori through the Palletways partnership We can t fault the service our items are large and bulky with customers often in really difficult delivery areas our customers are always happy If there are ever any issues we are informed along with our customers