om | nieuwe energie, 100% groene stroom uit je eigen buurt.
Based on authentic user experiences
James Cavanagh
6737 reviews
N/A
8 months ago
Fraudster and scammers
I have notified them several times of my intention to close down my account after switching homes Yet despite this I am still being charged ridiculous sums of money for energy I m not using They initially said it was a system error and today I get another 320 deducted 5 months after moving out Criminal
Lukasz Zaremba
6737 reviews
N/A
8 months ago
reminders for paid invoices withheld money
In December 2024 I received reminder of payment for invoice issued in June 2024 Contacted them via form on the website that it was paid it s no use they never replied Only when I notified them with e-mail that I paid and attached bank confirmation they replied It was impossible to pay via iDeal if I remember correctly for some time last summer I paid it with regular transfer from joint account of me and my partner of course having the invoice number in transfer description Imagine the invoice they sent reminder for it s one of these manually paid invoices So they kept money for 6 months now but didn t apply them to the invoices They have still status invoiced but not paid on their website The stupid explanation was the bank account you paid from is different than your personal account well it s because 1 Joint accounts don t always do contain names of two holders and 2 I am not on direct debit with you or rather you are not authorized to direct debit me so I can pay from whatever account I want Still if they have any legal right not to accept this payment I don t understand under which legal provision they have been keeping our money for 3 invoices and didn t send them back right where they came from This way I would at least know something is wrong on the spot Now I requested them to apply payments explain under which legal provision they kept this unallocted money of mine suspended in the middle of nowhere and whether they provided my name to any debt collection agency or similar institution that register people not paying on time and could make difficult for me to take loan in the future Allegedly finance depratment was forwarded with my questions but now over a week without any reply despite my reminder
Panagiotis
6737 reviews
N/A
8 months ago
Economic green energy good customer suport on the phone looking forward to an informative App in English
I am a customer for the last 2 5 months I choose this company because it is green with competitive rates Green energy is the most important criterion for my choice Also the staff I talked to on the phone were very polite and helpful Great that you can accommodate English-talking customers I receive a monthly email with the consumption and charges the rates applied especially for the gas would be a nice addition Also I look forward to getting the credentials to log in to a personal account and the development of the app I hope it is offered in English as well Overall quite a positive experience Thanks
Dra an Jaro
6737 reviews
N/A
8 months ago
Nice experience
It was very straithforward to finish everything regarding the contract We received our consumption trough email that is also very convinient One star is missing because maybe it will be nice to have also an english version or double email in one email when you are sending notifications It is true that I didn t find your company trough advertising material my colleague recommended your company to me He was on a vacation when you aksed this question and I couldn t send his ambassador code
Yasin Kilic
6737 reviews
N/A
8 months ago
You can inform the customers about the
You can inform the customers about the montly calculations for informational feedback
6737 reviews
N/A
8 months ago
Need English interface
Guys your company is great But here s a way to improve - create a separate interface for English speaking segment Then you will have more customers flowing in I really struggle
J Anwer
6737 reviews
N/A
8 months ago
Very reasonable energy price
Who can beat this price Dan je wel en dat in een tijd van crisis
Theodora Tzianetopoulou
6737 reviews
N/A
8 months ago
I have no complaints
I have no complaints It just happened that the prices went up and that is not pleasant but it also not your fault Please continue investing in green energy
M Langbein
6737 reviews
N/A
8 months ago
We re with them for a year now and it s
We re with them for a year now and it s always been reliable feel good energie I m glad to support this non profit cause and help grow renewable energie in my area
Veronika
6737 reviews
N/A
8 months ago
Amazing service
Amazing service they always respond fast and fix problems I ve never had issues with them Thank you