Samurai-sports Reviews

Poor experience as school sports kit provider

Such a poor experience with this provider As the chosen supplier for our son s school sports equipment the level of service that we have received has been dreadful And I know that many other families have experienced the same issues Many items not in stock despite us trying to order 2 months before the start of term Sizing is way off ordered a large youth pair of rugby shorts which is supposed to be a 28 waist It is not a 28 waist at best it is 22 when worn comfortably When this was raised we were told that it was our fault and we should have read the size guide which we did There is no inside leg measurement on these garments either so not only were the shorts far too narrow but they were extremely high on the leg Totally inappropriate for an 11-year old boy to wear shorts this short to play rugby in And finally when we ordered replacements we were told the turnaround time was 15 working days When the need to reorder was because of this company s lack of adequate stock and inaccurate sizing it is totally unreasonable for them to make absolutely no effort to resolve their errors in a timely manner Thankfully the school is reconsidering their relationship with Samurai and I would encourage other sports teams to do so too

Poor sizing

Poor sizing delays mixed up orders orders sent to wrong addresses Up to 14 weeks for an item to be delivered that was in stock Lacking in good customer service The list is endless I ll be glad when the school moves suppliers

Shocking service from Samurai

Shocking service from Samurai Erratic sizingEvery time the package arrives from Samurai the order is wrong the sizing is wrong Over 50 emails back and forward over the space of a year about Emailed manager and highlighted the problem The only company I have ordered from where you only receive silence after your money is taken It s a guessing game as to when it arrives because no updates are sent also note they don t use tracking to send out items

Huge order fulfilment delays and no customer service

I ordered sports kit last season and it took 3 months to arrive this season I ve been waiting for over 5 months and the customer service team are ignoring all emails and phone calls Avoid at all costs

I ordered a coat on Black Friday

I ordered a coat on Black Friday They sent the wrong one I wanted to exchange but they now don t have my size Tried to get it in a different colour but they are no longer applying the 15 first discount After a full refund and return of jacket They say I have to pay 3 to return although it s their error Emailed 3 times called 3 times no answer Avoid them like the plague

They had some in stock

Could find my rugby top of the teams site so went to these guys direct and they had some in stock Easy payment and fast delivery

Very helpful staff

Very helpful staff after ordering from online store I ordered a replica shirt to be delivered for a Christmas present for my dad I made a mistake of getting the delivery address wrong and Rose went out of her way to contact me so it could be delivered as soon as possible My second mistake was ordering the wrong shirt and unfortunately they didn t stock what i was looking for I received my refund within 3 days of sending the parcel back

Nice

They sent my order rather quickly a few months ago I just decided to review today They didn t really send me order updates like a typical business would but they sent the package quickly

Easy to deal with nice quality product

I found this company easy to deal with The website is easy to use and the pricing delivery and returns policy clearly set-out Fair price for the product I bought and was really happy with the quality when it arrived I d have no issues using them in the future