Sandyblue Reviews

DO NOT BOOK WITH THEM

DO NOT BOOK WITH THEM IF YOU DO MAKE SURE YOU DO NOT GIVE A DEPOSIT YOU WONT GET IT BACK BAD EXPERIENCE WITH EMPLOYEE SUZI

The worst villa rental company in Europe

This is the worst villa rental company in the algarve and potentially Europe Any funds you lodge as a deposit are at high risk of being stolen All I can advise is do not book anything through SANDY BLUE our money was STOLEN furthermore there is a guest services manager named Suzi she was extremely rude and abrasive throughout the whole experience

Do not use Sandy Blue

Similar to other reviews - we had an ok villa although greeted by very rude Sandy Blue staff Do not give this company a deposit you will NOT get it back Suzi in the office handles this and clearly will make things up to keep deposit requested proof from Sandy Blue none provided seems everyone having same experience Perhaps she is on commission on what Sandy Blue keep We have reported to Portuguese police as seems company is genuinely corrupt Do not use Sandy Blue

Avoid like the Plague

Not sure how a company like this is still able to operate legitimately be warned they will add issues to your check out inventory planted and keep your deposits avoid like the plague If you deal with Suzi run a mile If you find yourself unfortunate enough to be searching on Sandy Blue s website for accommodation make sure you factor the cost of the villa plus losing your deposits Hopefully the ombudsman will take notice with what s about to come their way

Terrible response to rat infestation

I have used Sandy Blue to book Villas in the Algarve for the past five years Until our stay in Summer 2024 I found them to be a professional business to deal with The Villas they have on their books are of a very high standard and guests and villa owners should expect the service and support they provide to be commensurate with the overall quality of the product they offer Unfortunately my most recent staywith Sandy Blue was a disastrous experience in terms of the service provided to me and my family and to the Villa Owner We booked Villa Indigo for 3 weeks in August September 2024 through SandyBlue My daughter her husband and 2 children were first to arrive They noticed a strong unpleasant smell on arrival They assumed this was probably from a blocked drain or because the villa had been unoccupied and unaired for a period of time prior to their arrival In fact it turned out that the Villa was rat infested and the smell was a mix of a dead rat in the ceiling space and a rat living in the island in the kitchen Other than the smell the next indication of a serious problem was when a rat jumped out of the kitchen island and ran across the counter in front of my daughter and my traumatised 6 year old granddaughter At this stage most of the ground floor of the villa was consumed by an overpowering stench SandyBlue were notified almost immediately and their staff ambled to the rescue a couple of days later and failed utterly to deal with the issue They said it was probably a mouse put down some poison under the counter in the kitchen and disappeared Eventually we were forced to demand that the issue be dealt with and a representative from SandyBlue and a vermin exterminator arrived He immediately determined that the smell was that of a rat probably dead at this stage and he showed us a photo of chewed pipes he took in the ceiling space above mygrandsons bedroom He was pretty indifferent about there being something living under the island in the kitchen its either probably dead by now or maybe comes in during the night and leaves again After he left we took down the kick-board at thecounter and found a dead rat At this stage needless to say we packed our bags and demanded a change of villa immediately At this stage the complaint was escalated to Customer Service and we were moved The whole experience fell very far short of the levels required After the terrible experience I had to demand a level of compensation from Sandy Blue and after a protracted exchange I was only refunded the equivalent of 65 of 1 days rental Theyalso took no responsibility for what happened insisting that any compensation was the responsibility of the Villa Owner I will rent a villa again in the area but not one under the management of SandyBlue All in all my experience with Sandy Blue was a complete debacle I fully appreciate that houses can have rodents sometimes no matter how high the standards are The difference I expect from a so-called luxurious experience would be in the reaction In Sandy Blue s case there was almost no reaction I couldn t recommend them in any good conscious and I will be looking elsewhere from now on

Amazing experience with Sandyblue

We decided to travel to Portugal last minute Found Sandyblue and fell in love for the villas they offer The Staff was really professional and nice they help me through all the booking We choose Penthouse Sea la Vie was perfect for our family in the city with front Sea views next to the local market Fresh fruit everyday What an amazing weather in Algarve even for October WOW

Fantastic holiday and villa

Having read some of the reviews I wanted to offer a different point of view We have just returned from a week in the Algarve in an amazing villa we got through Sandy Blue The whole experience was fantastic Booking was easy we had lots of communication leading up to the holiday and when we got there the villa was fantastic We had a lovely welcome hamper with great local produce and the villa itself was spotless and exceeded our expectations We had absolutely no issue getting our deposit back in full in fact it was back in my account within a week If you treat the people and the property with respect then there is no reason for any issues Thank you Sandy Blue for a great holiday

We have used several rental companies

We have used several rental companies on our visits to Portugal they have all been very good this was the first time we have used SandyBlue and I must admit having read some of the reviews we were sceptical about the company We needn t have been the Apartment Aria in Vale De Lobo was very good and well furnished and spacious the service we received from SandyBlue both before and after our stay has been excellent I have read comments about the security deposit etc SandyBlue have repaid ours within 7 days of us leaving the Apartment We would have no hesitation in using SandyBlue again

Lovely company to do business with

We arrived in Portugal having booked for the first time with SandyBlue and immediately had a significant issue A phone call to SandyBlue was promptly answered and within half an hour a visit from Abir the company representative Abir was courteous and understanding of our issue and between SandyBlue and the property owner the issue was resolved in what we considered a fair arrangement Having worked in the service industry for nearly 50 years we were certainly impressed Would we recommend SandyBlue Without doubt Would we use the company again if arranging a similar holiday Without hesitation