Sanitmax Reviews

The belt that drives the brushes will

The belt that drives the brushes will turn fine then all of a sudden catch and throw the dirt and debris right back onto the floor Least smooth brush Ive ever encountered I wont purchase again from them

I regret buying this extractor the cost savings not worth the headache and time lost

Upon using the extractor the side handle broke neither electrical cords were securely secured and were sliding out of the housing and unit body the unit leaked water from both the middle seam of the units body and from a connection housing along the hose I was told if I opted for a replacement I would not be able to return it So I could receive another faulty unit and be stuck with it or have to continue an endless line of replacements due to quality issues That Is Not Right At the very least I should be able to have the 2 week period to test the replacement for issues The customer service person I felt with forgot to include a question in her email response to my outreach Her first email stated a replacement was on its way so I took that as the matter no longer needed monitoring But the agent sent an additional email stating she had forgotten to ask for my approval which I was not aware of and not on the lookout for I receive too many emails to be able to constantly monitor the inbox So I wasn t aware of the follow up email for well over a week The service person then blames me for running out the clock on the two week refund window glossing over the fact she had made a mistake requiring her followup email She tells me if I opt for a replacement I can t return it even if it has issues like the first unit As if somehow it s my fault the first unit had so many quality control issues This entire saga has been a huge waste of time And the condescending customer service agent never responded to my last email including questions It s now been over two weeks and no response

The instructions were not good

The instructions were not good whatsoever and I had to go to YouTube to get more information on how to use the product Once we got the machine running it did not clean or pick up the dirt from the floor and I m now working with your company to get assistance to get the product to work or return the product

maintenance supervisor

Great product

Customer service was very helpful

very good power very easy to move around

Great machine and customer service

Great machine and wonderful customer service

Great product and wonderful customer

Great product and wonderful customer service and support

Had a part that was broken when it came

Had a part that was broken when it came in After identifying what part it was I contacted customer service and they were able to send over the part that needed to be fixed Once I got it installed it works amazingly