


Based on authentic user experiences
erin
6727 reviews
N/A
1 year ago
should ship to the uk
one star because they dont ship to the uk
Jessica
6727 reviews
N/A
1 year ago
NOPE
100 do NOT recommend ordering from this website unless you do not mind waiting for months for your order Sanrio s website stated that due to physical inventory orders placed after 12 23 19 would not ship until after 1 6 20 I placed an order from Sanrio com on 1 9 20 with a notification stating that my order will ship within 7 to 10 days After 2 weeks of no shipping notice and reading many negative reviews regarding Sanrio s shipping over the holiday period I wanted to make contact with customer service regarding my order I received a reply on 1 23 20 stating Our warehouse stopped shipments as they were conducting physical inventory They have advised us that they are almost done and will resume shipments by the end of next week They stated that it may be another 3-4 weeks until my order would ship This was frustrating since they did not update their website to inform customers that actually inventory would not be sorted by 1 6 20 and delays would continue beyond that However my order shipped 7 days later on 1 30 20 and I had it the next day I live very close to the warehouse I figured that their issues had been worked out by this time since they sent it well before the additional 3-4 week estimate and decided to place another order on 2 1 20 On 2 26 20 I emailed to inquire about my new order s status Customer service responded stating Our warehouse stopped shipments as they were conducting physical inventory They have advised us that they are almost done and will resume shipments by the end of next week and that it may be another 2-3 before my order ships What Again When I questioned the frequency of physical inventory that causes such constant delays in orders I was informed on 3 9 20 that they were in the midst of sending out orders from OCTOBER It s incredible to me that a website would be so backed up for whatever reason that they d still be sending orders from 5 months prior and yet no honest communication with their customers It s also interesting that my January order was sent out before all of these other orders from October-December and I know that some people who ordered in February and March received their orders during this time too So this whole we send orders out as they are received is an absolute lie On 4 2 20 5 weeks after their email stating that my order would ship within the additional 2-3 weeks I emailed them again the website stated that their warehouse was still up running during the California Safer-at-Home orders due to COVID-19 Can you guess what the response was Of course it was the EXACT same runaround and they were STILL sending orders from October I eventually received part of my order on 6 2 4 months later Doubt the rest of it will ever turn up The positive is that it seems they never charged me for these items at all or PayPal simply canceled rejected the never-ending pending charge I m not sure Anyway there are plenty of other online retailers that sell Sanrio items they actually send them out in a respectable amount of time so Sanrio com is a big no for me
Alicia Webster
6727 reviews
N/A
1 year ago
Unacceptable Shipping Delays
My teenage son placed an order for three items on December 22nd All were in stock It is now January 16th and none of the items have been shipped yet If they were out-of-stock items or backordered items I would understand But this is unacceptable for items that were in stock when ordered And we have no way of knowing when or if they will ever be shipped
J G
6727 reviews
N/A
1 year ago
Do not waste your time and money with
Do not waste your time and money with this company we ve been trying for weeks to arrange an exchange on an item Making daily calls and sending daily emails with no response
Kianna Hartley
6727 reviews
N/A
1 year ago
Awful Customer Service
I ordered over 50 to be eligible for the free gift promotion because why not I m holiday shopping and an extra gift would be nice I receive the package and there s no extra gift I contact them and they say that I did not tick a box what Never saw a box and why would anyone not want something for free Why do you think I spent that amount of money and the product is out of stock can t be added retroactively and go cry in the corner They are a rich international company and they seriously can t be bothered to make amends for something that probably cost them 5 How cheap is that They already have my money Worst customer service Never buying from them again
Silver Stardust
6727 reviews
N/A
1 year ago
Will not buy from it anymore
In the past I used to buy from Sanrio com but not anymore I placed an order at the end of November 2019 and 4 missing items were not shipped as of the end of January 2020 Sent numerous emails to Customer Care to follow up and it kept replying by saying the missing items would be shipped within 3 to 5 business days Totally disappointed and will not buy from it anymore
Mark Leci
6727 reviews
N/A
1 year ago
Ordered multiple items for my partner s
Ordered multiple items for my partner s birthday Their return policy said that most items could be returned within 30 days Unfortunately my item took nearly that long to arrive and by the time it was given 30 days had elapsed Even if I could return though after the shipping and the additional customs fees which they don t pay for you it would probably be cheaper just to sell it Way too expensive and bad return policy won t be shopping there again
Beata Bogdan
6727 reviews
N/A
1 year ago
Stay away
Stay away I purchased two gold and diamond rings from the Hello Kitty line both oh them broke within 3 and 6 months respectively Sent the rings back but Sanrio is refusing to refund my 1300 00 and only want to issue a store credit I did not spend 1300 00 to wear a ring for 3 months And I am not spending a penny more at their website especially 1300 00 worth
Lilly
6727 reviews
N/A
1 year ago
Amazing site
Amazing site Despite other reviews I ve never had to wait more than a day or so for my orders to ship unless it s around Christmas when orders can get backlogged due to volume Products are always high quality and since you re buying from the company itself everything is of course licensed Stuff has gotten a little more expensive in recent years but I blame inflation I ve probably spent over 10 000 on this site since 2018 and never once have had an issue