Based on authentic user experiences
Type One Fitness
6737 reviews
N/A
7 months ago
Not impressed at all
Not impressed at all They had an offer of 15 off with no terms and conditions to say it was specific only to some items So ordered didn t get the 15 off Emailed them and they thanked me for spotting the error fixed it but then refused to offer me 15 off which is a trading standards violation and is actually illegal Anyway I received the bike and the crank arm kept falling off They sent me a new one but it arrived damaged fully wrapped and delivered well but worn and clearly second hand Since then I have found many smaller build and design faults with many screws being handled wrong meaning no thread left of the screw making it impossible to tighten or loosen This is meant to be a brand new product but everything is clearly second hand and used Have asked for a refund and been told no because I have ridden the bike But of course you cannot know the quality sometimes until you are on a ride Hope they will refund me so I don t have to make a formal complaint Looking at many other reviews something I should have done BEFORE ordering I can see I am not there only one Really great marketing and good promises but bad delivery and bad quality products all round They also sent me a helmet in the wrong size and expect me to pay to have the item returned to Spain Not acceptable
Frederik
6737 reviews
N/A
7 months ago
Service
The service is non-existing and delivery times are not accurate at all Myorder was first sent after a whole week had passed
Nicolas
6737 reviews
N/A
7 months ago
Santafixie never again
Santafixie brand bike bought Absolute junk quality Used one month and rust all over Front and rear cogs both broken Customer service refused to help Stay away
Thomas Engelbrecht
6737 reviews
N/A
7 months ago
One big fraud
One big fraud - don t buy from them Shortly after placing my order they draw the money from my card and I have never received my order Now they don t respond on my emails
Morten
6737 reviews
N/A
7 months ago
Scam of a company
Scam of a company The junk bicycle i received was rusted to the point of not being able to run after less than a month The included brakes were not even compatible with the rim and were unable to hit the brake surface properly even with professional adjustment Customer service refused to help
Theis
6737 reviews
N/A
7 months ago
Bicycle helmet broken during transport
I ordered a bicycle helmet When I received the helmet it turned out to be broken which was also apparent from the package which had a large hole on the outside corresponding to where the helmet was broken I immediately contacted SantaFixie and sent photos of the helmet After a week I received a request for more photos which I provided immediately In general the response time has been very slow I have been hesitant to submit a review since the handling of the package is not the responsibility of SantaFixie However it is their responsibility to solve the issue which was caused by their service provider and it has now been a month since I informed about the broken helmet - and the case is still not concluded