Santandertotta Reviews

2 minutes to enter a Sms code but 3 to sent it

So the santander online payment system sends you an sms code to confirm payments as a security check You have 2 minutes to enter the sums code sent But it takes them 3 minutes to send it What bunch of IT clowns designed that Happy to spend millions in sponsorship of F1 cars etc but please just get your Apps working with the money

TAKE CARE

TAKE CARE Bad service unfriendly Near criminal act This is portuguese rubbish NEVERMORE-ZERO STARS Go home

This is quite possibly the worst bank

This is quite possibly the worst bank They have terrible customer service they never listen to the clients and they never answer the phone Truly disgusting in every possible way

The worst service ever

The worst service ever They blocked my card with no reason without being informed the 24 7 service is never responding Opened the account in Setubal living now in Albufeira they told me I should go in Setubal to solve the problem What the heck It is one bank you should solve the problem from the moon I have two kids and I can t buy them food because of the Santander service Thank you Santander

Overcharged

In February 2023 i was overcharged to do a international transfer due to ignoring my request for cost and options to do so i emailed the bank they promised to contact me and I m still wating

The worst services ever

I am trying for months to reach someone I called them they couldn t helped me I sent them emails and several reminders no one replies Today I called them again asking to speak with someone in English they redirect me to someone else I was put on hold then during the call I was redirected again somewhere else where the lady was screaming at me that she doesn t speak English and she cannot attend me She took my number and she said someone else will call me during the day No one called Not mentioning the high maintenance fee Worst mistake to become a Santander client

Ridiculous and utter rubbish service

Phoned the Bank wanting to change my Direct Debit amount as my storage price has gone up by 4 Euros A simple request in this day and computer age I would have thought Told it was not permissible Was told I had to go to a counter service in Portugal to amend the amount I said I can t do that because I m currently in the UK and can t you amend it as you have all the details in front of your computer screen I was told that I could do it on Home Personal Internet Banking I stated the whole point of using a Bank in my view is to have an Assistant to do it for you Don t like being bullied into doing Internet Banking The patronising woman said she could cancel the Direct Debit over the phone I said that was no help Then she was only interested in her own feedback survey nonsense The Banif Bank I used before unfortunately was taken over and swallowed up by Santander They don t exist anymore Banif use to have a branch in London that I could use for these situations The UK Santander branches don t have anything to do with Santander Portugal I was told as they are a separate entity despite sharing the same name So they couldn t help either Found the whole simple request frustrating an archaic system and tiresome Unfortunately the Banking system in Portugal is all pretty much the same with other Banks full of self importance and poor service

Has to be the worst bank on earth

Has to be the worst bank on earth I say that having lived in Asia and middle east Truely backward in everything App never works branches speak minimal English Took 6 weeks to open an account Sent the card to the wrong address Bombard me with spam in Portuguese This bank is not for foriegners