Santinni Reviews

The best coat for winter

The best coat for winter I bought Marilyn in Monroe It s warm unique Will purchase more

I love Santinni

I love Santinni My last purchase is a stunning dress I felt like a star wearing it For the quality and materials they use i would say the price is very reasonable My new favourite brand Thank you

No customer service

I ordered a coat which was supposed to be shipped within 5-9 working days After 13 working days I have not heard anything about my order I have tried to contact them via e-mail phone and Facebook to get information about the order but have not recieved any reply When ordering something at that price I at least expect to be informed if the order is late and to be able to get in contact with customer service

Terrible customer service

If I could give this company zero stars I would Shipped a faulty coat one of the arm holes was sewn shut Refused to refund 300 worth of custom fees On return sent another coat claiming they would cover the costs of customs second time around After being out of pocket 300 I wanted a refund Refused refund and sent another coat in the post without confirming with me When I asked dhl to block the shipment and send it back said that I should also pay their customs fees upon returning the product Terrible customer service Would never order from them again

Poor quality

I received this jacket as a most wanted gift for an upcoming trip to NYC the jacket came in a cute pink box It looked lovely on first look however a few of the cuff loops as well as one the belt loops were already broken not attached I was leaving to NY the next day so no time to return or address the issues I thought it was ok enough to fix when I got back I had been wearing it every day for about a week when the buttons started to pop off I was in a very nice exclusive restaurant and the front staff was helping me put the coat back on to leave and the last two buttons popped off there I was MORTIFIED I reached out and they asked for pictures I travel so often I don t have time to take the jacket with me and even take time to address the issues The jacket was nearly 1k and I don t think at this price point I should ever really have an issue other than long term wear and tear I have fur coats from the 60s that have kept up better than this coat in 2 weeks I am only writing this now as it s getting cold and I just came across the jacket from last year I wish I was writing a good review and the jacket worked out but this is the honest truth about them

Insane tax fees 200 per piece not refunded on return

The coat I was told looks and feels nice but this company does not seem properly equipped to cater to an international customer base yet The shipping from the UK to the EU took more than a week and the delay was caused by the item being stuck at customs clearance and would only be released after paying 197 of taxes Unfortunately the delay was too long for me to actually get my hands on the coat as I had to go on a business trip I needed a larger size and reached out to their customer service regarding the return Before purchasing any product I strongly advise you to read their returns and refund policy The conditions will deter you from placing an order unless you re 100 certain the item you purchased is perfect for you Since re-placing an order for an exchange will cause me to pay another horrendous amount of duties which will be 400 in total added to the original purchase price Save yourself the fuss and stay local

I have just arrived from my daughter s

I have just arrived from my daughter s wedding I have Santinni to thank for my outfit It was the next talked about dress apart from my daughter s dress of course The dress was everything it said it would be and more The fabric and tailoring was of the highest standards and Santini is my go to designer from here on When using Wolf and Badger try and check if your designer is British or foreign this will determine how quickly you get your item Also measure your bust waist etc to make sure you have the right size to avoid delay and returns Santinni saved my behind and that s not even an overstatement Thank you Santinni

Smooth experience and impressive quality

Bought a coat last year for my wife and she was over the moon I also bought a dress and coat for my daughter this year as a birthday gift They are both chuffed which is great for me The customer service was fantastic and delivery was done by DHL Express I think within 3 days of ordering Very happy with the whole experience