Sas Reviews

After delayed flight sas didn t offered

After delayed flight sas didn t offered hotel Lady said that we need to look for hotel self because all hotels they have agreement with-are occupied they gave coupon only for sandwich Staff was rude

This is the worst flight company in the

This is the worst flight company in the planet Worse than Ryanair if that s even possible They try to milk you for money with luggage they have a bad costumer service and the personal are very impolite Today the caused me a loss of 500 Avoid this company at all costs

WORST FLIGHT COMPANY EVER Both system and customer support

After I received my flight tickets I ve realized the system had automatically removed some letters from my name and my son s name infant ticket so I called customer service to ask what happened After 5min waiting I was told I had to pay 60 for a change name I told the customer service agent that it was not my fault but SAS terrible system fault and politely asked to talk to a supervisor if he wasn t able to help me He started being very rude telling me I had to pay for a name change and eventually hung up on me I genuinely don t understand how this company exists

Disastrously poor customer service

SAS has disastrous customer service I ve never experienced worse service They are rude to customers and absolutely not responsive Terrible company I will never choose SAS again Thank you and goodbye

SAS refuses to refund tickets cancelled within 24 hours Stay away

SAS refuses to refund tickets cancelled within 24 hours of purchase Stay away 1 I purchased 12 economy round trip tickets with SAS to Crete changed my mind purchased some other tickets and cancelled the initial tickets online at SAS well within SAS 24 hour limit I took as a precaution a screenshot of the cancellation and refund confirmation page 2 After a few days I called SAS customer service to ask why the purchase had not been refunded to my card SAS customer service claimed I had not cancelled the tickets regardless of my screenshot of SAS own refund confirmation page and said in addition there were no ways for me to complain and even send the screenshot before after the flights have occured in 4 months I e I am to blame for some error in the cancellation process in SAS ecommerce solution Until then we will travel with 24 instead of 12 tickets and provide SAS with EUR 6000 in additional working capital and hope they will change their mind not likely when I finally will be allowed to complain sometime in July Stay away

Impressively bad costumer service

Really bad costumer service I have been trying to get compensation for my damaged luggage that was settled but i cant get a response from them when the evaluation was done and i asked for the payment

No CANCEL option within 24 hours Utter scam

I have reserved tickets Then I wanted to cancel the reservation within 24 hours they have the option Incredibly there was no change cancel reservation option on their website mobile page or app This is an unbelievable scam This company does not even fulfill their basic promises I am so disappointed and really furious I will use every legal way to compensate this Scammers Avoid SAS at all costs

Rebooking impossible

Trying to rebook a business class ticket from Tokyo to Norway Tried via both app on phone and via PC Everything stops after pressing complete payment Then contacted customer service via chat very slow and unable to handle the issue Except one agent requesting double price of what is quoted as change fee on the web 6000NOK vs 12000NOK Then another agent said they are not allowed to take credit card info over chat When i mentioned that another agent just was ready to do that they abruptly closed the chat However i did download a transcript before that So if SAS wants to check out this issue then just contact me I have been a loyal customer for 30 years Just very frustrated of the level service from SAS lately