Saseurobonusmastercard Reviews

Stay away from this company

Stay away from this company It simply math to see if money is missing I hadd some SAS tickets that should be refunded but after 4 mouth I have still not resived it from SAS I have all the confirmation of that I shall receive it but never did And today I received and email from SAS Mastercard that money was refunded back in 18 of July But all can see the only money that went into my account is my own transfer to cover the los So you can say this company is stealing

I have been a loyal SAS-customer for

I have been a loyal SAS-customer for many years but their treatment of my first and only mistake has left me gobsmacked and so so disappointed I cannot believe that this is how you want treat a loyal customer To sum up my case As Covid was very bad in the US I logged on on the 11th of january to change my tickets for NY I thought I pressed cancel and would be given a voucher Apparently I cancelled my tickets without the possibility for a voucher I realised my mistake straight away called the Customer Service spoke to Ib in Denmark who gave me the directions to write SAS Customer Care and told me to ask for a voucher I did all of this within an hour of the mistake He also informed me that this mistake had happened before for other customers and that SAS was considering adding to the layout of the page as it was not clear enough for the customer that they were about to click on the button of no return and thus lose their tickets with only tariffs and taxes being refunded Customer Service told me that others with the same problem have had their cancelled tickets made into a voucher and thought the same could be done for me I waited 3 three weeks for a reply from Customer Care but only received two lines in an email where they rejected my request to be given a voucher No explanation given I then wrote them back straight away and asked why my case was treated differently than other customers with the same mistake and asked of the possibilities to find a solution As it is not possible to call Customer Care I called Customer Service and explained to them that I felt utterly stressed by the situation Yes I misunderstood the rules and pressed the cancel-button but I did that in the sincere belief that I would receive a voucher I have even offered SAS to pay an extra charge for my mistake and highlighted that it is not my intend to cost them money The current situation is that SAS is earning 10 000DKK 1300 euro on my single mistake - which seems unfair and very opportunistic Customer Service listened to me and continued to agree that it should be possible to get a voucher and that the fault could be corrected but told me to wait for a reply from Customer Care as Customer Care and Customer Service in SAS are two separate units I have waited but no reply has ever come I cant even tell if they just closed my case I have asked Customer Care to call me in four different emails but I just hit a wall of silence No calls no emails no dialogue my money is just gone To be fair I question SAS motives in this case The situation could easily be resolved to the satisfaction of both parties and without costing SAS any money but instead SAS have chosen that NO dialogue is the way forward I currently stand to lose approx 10 000 DKR for misunderstanding my rights with one single pres on a button That being said the flight was previously moved I thought I would be given a voucher and I reacted straigth away by contacting your Customer Service this should honestly be a mistake where SAS would support their customer I misunderstood what I was agreeing to by pressing the cancel -button but reacted straight away and your Customer Service has since backed me up twice and supported that I should be given a voucher My eurobonus number indicates that I am a loyal and frequent customer but no dialogue seem to be prioritised Everyone makes mistakes once in while and SAS should be a company with the capacity and compassion to help a loyal customer of many years caught up in such a situation The tickets were bought as a gift to celebrate my boyfriends 40th birthday and I have been so stressed the past month because I do not know if the trip has been ruined I could have purchased cheaper tickets with other airlines but I chose SAS as I trusted them in the uncertain times of Covid Turned out to be a BIG mistake A really disappointed customerElisabeth

Worst customer service ever

Worst customer service I have ever experienced and I thought I ve seen a lot My phone was stolen and I live outside the Nordic countries now so have no possibility to verify or reinstall my BankID SAS offers no other verification method so I ve been logged out of my account since August and will remain this way for the future On top of that there were fraudulent activities on my master card around 800 right before I lost my phone I called customer service to at least understand if this issue had been resolved and was called a scammer by the service chick Then emailed received a response after two weeks they can t help me I should call customer service again Called cs again - guess what They didn t help me What a surprise I m filing an official complaint now but I must say this is really the worst process and setup I have ever had to deal with It s like they really don t care about anyone s problems with their products I ve been an SAS gold member for five years and will switch airlines and start over with my status as this is so careless I don t want to deal with them in the future

SAS Eurobonus Service Level 0

SAS Eurobonus I booked several flights and they somehow booked the points on different loyalty programs Several emails and calls were not successful No goodwill to rebook or even find a solution zero I deleted my SAS account and waived all points Poor service level

Tried to register a flight after tje

Tried to register a flight after the fact Was told it would take a while It s been more that two months now and no response on my follow up e-mails Seems like they don t care Not a big deal for me as I am done with SAS now but wanted to put in this review to warn others Message is simple Don t trust SAS