Based on authentic user experiences
salman shahzad
6727 reviews
N/A
9 months ago
why it was not on door delivery
why it was not on door delivery DHL can put the parcel collection paper in the mailbox but cant give by hand in same building cant understand this
6727 reviews
N/A
9 months ago
Awful return process
We requested to return waschmachine within 14 days after we bought it online The customer-service quickly made a return pick-up by the delivery company but after that nothing happened for more than two weeks They are just saying that it is still delivering to the warehouses We have not still received our money back
Yasaman Mokhtari
6727 reviews
N/A
9 months ago
Big box for a small order
The packing for a small memory cad was so big that the post couldn t drop it in the mailbox and I had to go to DHL store to pick it up during lockdown
Jesse Ian
6727 reviews
N/A
9 months ago
Schnell Abba schlecht
I ordered a laptop cooler for a 17 size and they sent me the smaller 15 6 size Only reason I didn t give 1 star is because they sent it very quickly But I will not be able to use this item since I use a 17 gaming notebook
Nanna
6727 reviews
N/A
9 months ago
Items not received
It turned out that my items are not in stock and that they cannot confirm when it is back in stock and will be send When buying and paying for the items they we in stock online Wouldn t trust to do any shopping online at Saturn de again
Grant Z
6727 reviews
N/A
9 months ago
Awful customer service and shipping
Awful customer service and shipping time I ve ordered twice One order had to be refunded the other was nearly three weeks late Shopping in store isn t bad but shopping online at Saturn is a big disappointment
Kiumars Mohandespour
6727 reviews
N/A
9 months ago
Delivery was not good
I wasn t so satisfied with the way that the delivery guys bring my order to my apartment 1- They did not use Mask2- Make a lot of noise which made my neighbors angry3- They made all the stairs and Entrance full of mud and dirty
Julie
6727 reviews
N/A
9 months ago
The delivery time was so long
The delivery time was 2-3 work days when I ordered weeks and several e-mails to customer service later my washing machine finally turned up For each enquiry there was never a straight forward answer as to when it will arrive I will not be ordering through Satans online shop again
Mariusz
6727 reviews
N/A
9 months ago
Although it was advertised that I can
Although it was advertised that I can get free filters in a bundle after choosing this option filters were online ausverkauft and also I was not able to pick it up from any Saturn shop in Frankfurt or arround checked Wiesbaden Neus Isenburg also So in order to finish the order I had to remove the free filters set worth 15EUR from my Warenkorb
Jose Luis Mendieta
6727 reviews
N/A
9 months ago
Ich habe ein Telefon von Saturn
Ich habe ein Telefon von Saturn gekauft nachdem ich 3 Wochen gewartet hatte und mehrere Anfragen nach einem Update f r meinen Kauf hatte Ich hoffe dass zumindest die Stornierung schnell bearbeitet wird I purchased a phone from Saturn after 3 weeks of waiting and several requests for an update on my purchase and none that was forthcoming I finally gave up I hope that at least they will process the cancellation quickly