Sbl-cycling Reviews

Ordered on October 7 2022 still waiting

Update November 23 ish After being asked for some additional information mainly my order number--here it isOrder number was 30855 Placed on October 7 2022 Japan time I have received communication from a representative of the company and will update as things progress UPDATE December18 2023 --SBL Cycling Makers of the Farina and Cliq brand Smart Bike Lights now claim that they are not Smartbikelights Who were the makers of the Farina and Cliq brand Smart Bike Lights nor are they in any way related to SBL Worldwide ALSO the makers of the Farina and Cliq brand Smart Bike Lights They sell the same products same names same proprietary software use the same abbreviations and are located in the same place but they aren t the same company Sorry mate I don t believe that for a second About a month ago I received a message from their representative saying they would investigate and telling me that SBL-cycling is in no way related to SBL aka smartbikelights aka SBLWorldwide Despite the current website even saying SBL worldwide I replied that I would edit my review if and when the situation was resolved He asked me to send the correspondence regarding my order and he would get back to me soon I immediately replied with the full record of my email conversations over the past year and 2 months I have yet to receive any other response The only communication I received was the notice from Trustpilot that SBL cycling worldwide claims to be a different company and wants me to change my review -- Original Review The Date of experience reflects the last time I received any communications from SBL My most recent attempt to contact the company was on November 23 2023 I ordered the Farina front light on October 7 2022 At first communication was fairly quick I wrote to check my order s status about a week after placing my order I was told to expect shipping information within a couple of weeks No information came Long story short--I wrote several times up until May 25 2023 That was the last time I received any communication from SBL Each time I was assured that my order would be shipping soon The last time promised an update and status repoprt withing 15 business days That was in May and I have not heard anything I have written a few times since they changed to the new domain No response I love my Cliq tail light--I have had it for a few years and it s wonderful I was actually only trying to order a new set of mounts for the Cliq when I saw the Farina So I decided to give myself a birthday present but it never came All I want from SBL is 1 at least a reply to my mails and 2 EITHER the products I ordered OR a full refund IF I can get my stuff then I will edit the review to reflect so

This company is a scam

This company is a scam I ordered 2 lights about 2 years ago and despite many emails explaining delays manufacturing problems etc I still haven t received the lights or a refund Don t expect to get your light after you pay your money

Scam

Scam Placed an order via smartbikelights com in May 2023 still in order placed status to this day not processed not sent Never heard back after numerous emails Site got ripped down and replaced with new domain sbl-cycling com so cannot go down the dispute order path with shopify Ownership details for both domains can be tracked to the same business 21634257864 LK Partners PTY LTD they have swapped domains to try and reset their reputation and leave customers like me in the lurch People like this should not be allowed to do business especially in Australia

No delivery at all

Ordered the charger mount for Farina in May 2023 but never arrived Wrote in to customer service and only gotten automated replies Bought from them previously and product was good but unfortunately it seems to be a scam site now

ZERO STAR

If I could give them a zero star I would They took my money for two lights after months and months of lies on when my lights would be shipping I asked for my money back and more lies and lies It s been over a year I have sent close to 100 emails and still no lights or my money back DO NOT BUY FROM THESE LYING THIEVES

SBL are not to be trusted

Hope you receive all the items you ordered because if it like my experience then you will get lots of emails why but you will not get your missing items they are just a scam

Complete scam company

Complete scam company lights I ordered in February 2023 were never delivered they reply to your emails with an endless list of excuses regarding delays etc until enough time has passed that you can t lodge a credit card dispute to retrieve money I reported them to Federal scam watchdog authorities along with the whole email chain

Ordered in Feb 2024

Ordered in Feb 2024 Didn t receive the products and only 1reply from peter After that I followed up with many emails but no replies This co is absolutely not reliable and avoid like the plague

SCAM

Bought lights from smartbikelights which is the old name for sbl-cycling in 2021 In Dec 2021 i asked for a refund after waiting for 4 months my package and even if they promise it i do not have any 3 years later Do not buy from them they do no send lights nor refund when do you askP S The mail shown on their website does not work