Scenic Reviews

Only fair-weather friends

You never know more about a company than when something goes wrong Covid hit and Scenic put the walls up Where customers who were cancelled the company cancelled not the paying public have to fight protracted battles through consumer and tribunal systems to get a refund - which was stated in Scenic s own Ts and Cs Scenic have rejigged their Ts and Cs which manifestly favour themselves and virtually remove all option of a refund Surely this is in contravention of consumer law If I order a product and the company doesn t deliver I m entitled to a refund UNLESS it s Scenic in which my money is kept with them for a couple of years They re keen to tout their Australian origins but the concept of mateship has passed them by The battle to recoup our money costs time money and mental health They couldn t care less They estimate up to 6 months to repay customers However the majority of customers paid them promptly and if we d said we ll get to it later they would have cancelled and kept our deposit If they get customers in the future I would joke Would never use a company this unethical again negotiate the Ts and Cs so it s equitable They cannot hold all the cards Pay using a method you can obtain a chargeback with in the off-chance they cancel and you have to jump through hoops to get your money back I m bitter and poorer for dealing with them Add insult to injury comment on their social media and they remove or hide it Heaven forbid anyone should think they re not amazing

Major concern with Scenic s actions

I have a major concern I would like to bring to your attention My partner I conducted a RAT test which was negative prior to departing Darwin on 20 June on a Scenic Tour of Top End Kimberley Unfortunately my partner was COVID positive by a RAT test when we reached Mercure Kakadu Crocodile Hotel on 22 6 Once we advised the Tour Director Mark of our circumstances he told a web of lies to everyone 1 He told Management of the hotel that we had a family emergency and were leaving the tour to return home 2 He told the remaining passengers on the bus that we were leaving the tour because of a family emergency 3 They then proceeded through NT WA with the indigenous communities being put at risk because I believe my partner caught COVID from someone on the bus I have followed up with Scenic that they have complete disregard for everyone with these lies they are happy to tell My concern is the fact when we left our room at the Mercure Crocodile Hotel two young men then went inside to clean the room We then sat in the hotels reception waiting for a lift back to Darwin for flight home as we were unable to get suitable accommodation to isolate I m angry that a so called reputable company can get away with these lies when we were completely honest I believe you should be aware of this indiscretion by Scenic Tours

No Customer Care or Service at Scenic

We have not yet made it to the cruise That ll be in May 2023 Scenic took our deposit and were great to deal with That s where the good experience to date ended We are doing other things while in Europe and need to make arrangements now We need Scenic advice on flights for the cruise before we can make arrangements I have called Scenic a number of times and waited at least an hour without being answered I have tried their webchat as suggested while waiting on the phone No one is there to chat to I have emailed a number of times and been advised that they are busy and will get back in 2-3 working days Three weeks later I have heard nothing We received a letter from their CEO explaining that Scenic has encountered problems in recent times He apologised and promised things are improving Clearly this is rubbish

So Disappointing broke their word

From absolutely loving Scenic in the past to now being utterly disappointed in their untrustworthiness Shame on Scenic Our twice deferred trip finally went ahead then before departure was curtailed due to inability to supply the tour extension content We were encouraged to make our own accommodation arrangements for being stuck in a destination three more days than Scenic were able to accommodate us on the understanding we would be reimbursed by Scenic for the three days of hanging around That was a joke In the end the reimbursement made did not even cover part of one night of the hotel costs in the very hotel that they would have used could they have secured the booking Money is owed to us and I doubt we will ever see it We had this offer from Scenic in writing which subsequently their staff choose to ignore We were always willing to spend on on Scenic booking Royal Owners Panorama cabins This a back to back cruise and pre and post tour extensions We shall not be availing ourselves the displeasure of Scenic again Shame because we were thinking of booking Scenic Eclipse before this happened So very disappointing We shall take our money elsewhere now

Was thinking about booking a danube

Was thinking about booking a danube river cruise but after reading these reviews I am now not going to I notice none of these reviews have been answered by Scenic That tells you something else Pity because on their website the cruises looked good Thank you everybody for your reviews

I have been trying to contact them for

I have been trying to contact them for several days to make changes to a booking Wait times are anywhere from 40 minutes to over an hour They can t answer questions and place you on hold They have written and stated they would make contact on a day with an update and they don t This is beyond frustrating when you are charged a premium for the cruise This companies customer service and engagement is nonexistent

Very Poor Understanding of Circumstances

we booked a river cruise to Vietnam Cambodia for September 2020 Evergreen cancelled our trip due to the China virus and although presenting medical documentation to state we can not take the vaccine Evergreen Scenic are refusing to refund the monies we paid for this trip Very poor Evergreen Scenic Booking Ref 670928 Section 5 Cancellation delays and changes to Your Itinerary It clearly states at para 5 4 if Evergreen Tours i e Scenic Tours delayed for more than 7 days FOR WHATEVER REASON the customer may terminate the contract and has the option to request either a full refund or a credit towards future tours Despite numerous attempts via email Donna Willis Guest and Corporate Affairs Manager has FAILED to furnish a direct response to a number of questions I have put to her

Yeah but no

I understand that the company invokes disaster clauses to avoid giving refunds and then attempts to look like to be good corporate citizens by offering credit vouchers They claim those vouchers will be refunded if unused in December 2022 But the product we purchased a Baltic Cruise is not being offered again We will be unable to use that voucher for the experience and know that right now It s a large amount of money to withhold 600873