Schlage Reviews

Smart lock deadbolt issues

Smart lock deadbolt issues Sent email and never received a response Tried calling twice and hung up after waiting 30 minutes each time switching to Yale

Worst lock experience

Bought Schlage lock and less than two years it stopped working then had to wait 3 months to get a replacement from Schlage had to pay to get it re installed and less than a month later the lock is not working Really regret buying Schlage worst lock ever a real headache

No Customer Service

My Schlage Touchless electronic lock would not turn the bolt even after trying all the suggestions in the manual and online Have tried for over a week to speak to customer service Unsuccessful Also sent email with no response Today I replaced it with another brand ended my frustration

Two Same Day Experiences Tells Me That Schlage Customer Service Stinks

I had two horrible customer service experiences on the same day in a row just to find out something important about a lock on my door I have from them I waited on the phone to talk to a customer service agent for help for over a half hour but no agent ever answered Then I called another part of customer service for businesses and they did answer The agent apologized for my long waiting time and said that she d transfer me to the right department and would hang on to listen to see that I got through That was very kind of her but she didn t do as she said she would So after about another 15 minutes of waiting I hung up They sure don t seem to care for their customer s questions or concerns unless maybe you re buying in quantity After those two experiences it s clear to me that customer satisfaction and customer service isn t important to them Their customer service stinks

I would give them ZERO STARS

I would give them ZERO STARS They won t answer their phone and say it s a ten minute wait I stayed on hold 3 times for nearly 2 hours each time No one ever picked up the phone Why did I wait so long on hold - I continued working

Terrible customer service and product

Horrid non-existent customer service Wish I could rate a zero Finish has peeled off I have submitted 4 online complaints and photos to Schlage and called three times Three calls and they never answer the phone after being left waiting for over 30 minutes During one call I requested at their request to be called back No return call was ever received In one last one of the four online submissions I received an automated response with a case I was then sent a customer satisfaction survey I filled it out and asked to be contacted and nobody has responded I had a similar issue with Kwikset and it was resolved within a week The parts arrived within 2 weeks It is clear they don t care about their customers or back their products

Absolutely HORRIBLE products

Absolutely HORRIBLE products Our experience since moving into our home has been awful with the schlage keypad lock BE469ZP The products are cheap and ineffective Nothing works how it is supposed to work and adding and switching codes never works using the instructions they provide It s all BS On top of that you have to purchase some hub just to link the lock to your phone otherwise you can t make the changes to the lock from your phone It s pathetic I have used many keypad door locking systems and Schlage is by far the absolute WORST one out there I would not recommend this system to my worst enemy

Schlage electronic lock fails to unlock

Schlage electronic lock fails to unlock shortly after 3 year warranty on the electronics expired Product was over-priced but I bought it because Schlage used to sell quality products Those days are gone Specific lock is BE365 PLY 716 Plymouth keypad deadbolt It cost 177 in 2019