Scopay Reviews

I can t add credit to my child s school

I can t add credit to my child s school food credit plan Tragic Others aren t impressed either Please improve so my child is able to eat his school meals Thank you

Balance is wrong

Balance is wrong Says there s 60p on the account when there should be 2 40 My son went without food today

The worst payment gateway I ve ever

The worst payment gateway I ve ever used Sort out your payment screen

I absolutely hate this app

I absolutely hate this app Sometimes it takes hours for the credit to show on my son s account With other apps like ParentPay and WisePay it s almost instant That means my son often goes without any food I don t know why the school chose this app It would be good to know why this is

Poor system that won t allow top ups easily

Won t top up and when it does it takes hours to show on scopay balance This has been the case each time I ve used it Very frustrating experience Stuck using it so have to repeatedly try and top it up

This is an awful platform for payments

This is an awful platform for payments - unreliable glitchy non-intuitive and simply not fit for purpose The interface is also badly dated - this appears to be sat on last decade s tech There s nothing wrong with that in itself as good foundations were built back in the day generally for payment platforms but the laziness of not even updating the user interface here isn t really excusable It frequently fails on the basics i e selecting an item and wanting to pay for it and in this day and age it s simply staggering how poor this is in its ultimate execution Is it two optically-challenged people with very basic flawed developer skills running a platform from someone s bedroom and just winging it as they continue to amazingly retain their school contracts for its use How this wins tenders for school payments provision is beyond me That says everything about the state of not only tendering processes for public bodies but also how below standard products seem still able to get the time of day Astounding but not in a positive way What s more Scopay Tucasi clearly don t either pay attention or care about the feedback and negative reviews on here otherwise they would bother to reply or actually improve what they offer I appreciate this is a scathing review however being a very reluctant user of this payment solution for many years and based on my experiences with this I have to conclude it as an example of incumbent provision which simply isn t good enough

Utterly utterly useless and unreliable

Utterly utterly useless and unreliable I m shocked schools still use this Every time I try to pay something there are issues I m actually surprised when a transaction goes through without any issues You do not deserve 1 star

Absolutely appalling

Absolutely appalling Constant glitches errors 404 codes at random Avoid and complain to your school if they use it