


Based on authentic user experiences
Lewis Paul
6732 reviews
N/A
7 months ago
No stress
Ordered a product before the easter break - told them to hold off on dispatch as I wouldn t be home over a few of the business days so the courier wouldn t be answered they promptly responded suggested a day to dispatch that suited my movements then stuck to it I received it the next business day after I got back - It s not a significant act overall but in dealing with other companies that so frequently end in delay or debacle it was just refreshing to deal with Scorptec
Tim Fletcher
6732 reviews
N/A
7 months ago
The best customer service I have ever experienced
I ve had a lot of experiences within the customer service realm but I don t think any company is as brilliant and genuine with their customers as Scorptec is For context I purchased an ASUS laptop from Scorptec a year ago In September I sent it off to repair after consistent screen flickering issues After a week and some poor customer service the laptop finally got returned to me and I was extremely upset to see that within an hour of using it the issue of screen flickering persisted My next move was to call Scorptec I explained everything I had experienced from my machine s issues and ASUS poor customer service Arthur the man who was helping me was so kind and understanding From the get go he assured me that Scorptec would stand behind me as a customer no matter what path I chose to take He very clearly explained what I could do and what steps I could take to resolve the issue Any questions I had were directly and honestly answered I am a uni student and he took this into very serious consideration With his guidance I chose to drop my laptop off to Scorptec to give the responsibility to them to liaise with ASUS and hopefully repair the machine I also recorded video evidence of the issue which I then sent to Arthur to use wherever he saw fit Instantly I felt comfortable and as if I was being looked after My laptop was given priority because of Arthur s clear understanding that I needed my laptop for uni and especially for the exams I had coming up Arthur kept me in the loop wherever he could sending me several updates along the way One day ASUS decided to contact me directly about my laptop and about whether they could delete the data off my laptop even though I had signed a release form with Scorptec that said they could The employee told me that they were going to change the motherboard and the battery but they had not found the issue and could not replicated the screen flickering Again I felt the employee was rude and felt I had a bad experience with ASUS customer service I was at work and felt pressured to agree with what he had to say I proceeded to contact Arthur which was very easy to do since the Scorptec employees include their contact number in their email and explained what had happened I outlined my two issues why did they contact me when the responsibility was with Scorptec and why are they sending me a repair when they clearly didn t know what the issue was Arthur supported me immediately and agreed that ASUS had no right to contact me He assured me that I would not get my laptop back without a direct repair or without a replacement Again Arthur emphasised that Scorptec stood behind me as the consumer and agreed that this behaviour was unfair and outrageous and escalated the issue immediately to higher management ASUS then contacted me again and I immediately talked to Arthur who handled the issue appropriately Later he contacted me explaining that ASUS would not come to the table with a repair or a laptop since they could not replicate the issue Arthur explained that because of this Scorptec would be willing to give me a NEW laptop at the cost of the old one provided me with recommendations of similar laptops and gave me ample time to choose Not only did Scorptec take on ASUS in my place they provided me with a new laptop I can safely say no company has better customer service than this Arthur was a pleasure to deal with He was kind honest and to the point about all aspects of this process He kept me updated placed priority on my issue and the company as a whole found me a solution that worked even though it may have put them out The reponses from the employees were quick and professional and I felt safe the entire process I never felt like I was being cheated or left alone Scorptec clearly has invested a lot into their customer service and it shows I m sure I could have asked for a full refund and have gotten it however I wanted to repurchase from this company This brand has clearly shown me that it would stand by me when a major corporation refuses to hold themselves accountable and that I won t ever be cheated Scorptec is a company that holds its customers in high regard and clearly has strong values and integrity and I will urge all my friends family and anyone reading this to purchase a computer from them Thank you to Scorptec for their assistance throughout this process - I wish I could give them a higher rating but unfortunately I cannot
Joe Banks
6732 reviews
N/A
7 months ago
Ordered a new 4k monitor during covid
Ordered a new 4k monitor during covid lockdown It was shipped fast despite this much faster than others i have other orders from other places still pending Item arrived in pristine condition new as ordered Communication was good price was good
Max
6732 reviews
N/A
7 months ago
Make sure you use the Live Chat
I returned an AMD graphics card due to faulty driver issues and was concerned that their testing process might make me pay the restocking fee so I contacted them using the main contact me page At first I wasn t very impressed by their lines of communication and generic replies to my comments however they totally redeemed themselves I got onto the live chat to address my issue and a manager called me back immediately putting all my concerns to rest The testing process only took one day and I was refunded immediately Moreover I asked for a replacement card that was on sale at the time of my return and they honored the sale price without me even asking about it All in all I think their lines of communication need some work however everything else was beyond what I expected Just make sure you use the live chat and actually talk to someone
Jason Nair
6732 reviews
N/A
7 months ago
Fantastic Service
Ordered parts to build a new computer from Scorptec last week Monitor was out of stock when I ordered but they gave me an ETA although that kept being pushed back due to covid Communication was easy via online chat and a special shout out to Vencent who phoned me multiple times to give me an update on the monitor and went above and beyond splitting my order so everything else was shipped before the monitor came into stock Requested a refund on the monitor as I found what I was looking for elsewhere and in stock and they happily processed a refund within the hour Would definitely recommend Scorptec and will be using them again I especially appreciated free Express Courier delivery in Melbourne Update Unfortunately I received a faulty graphics card and had to return it I bought a new one from elsewhere in the meantime so was after a refund The whole process from lodging the RA request to receiving a full refund in my bank account took just over 2 weeks and that s taking into account Aus post s terrible service at the moment
Iain Flynn
6732 reviews
N/A
7 months ago
Great customer service and prompt at processing in-stock orders
The Scorptec Macquarie Park team are organised and responsive I did have one issue with a miscommunication where they accidentally cancelled an order and sometimes their supplier s ETAs aren t particularly accurate mostly because of the COVID issues But at all times the team has been helpful and patient when I ve contacted them online or on the phone When I have had an issue where a refund was required they ve been very prompt to process especially compared to other retailers whose accounts departments take 5-7 business days to even process a refund I absolutely highly recommend the Macquarie Park store especially when they have items in stock
Joey McCoy
6732 reviews
N/A
7 months ago
Reliable established company great prices
I have been buying all my PC gear peripherals and parts from here for years and have had nothing but great service and prices I have only had to return a few items in that time and it was always straight forward
Jay The Woos Woos
6732 reviews
N/A
7 months ago
Above and beyond
Above and beyond The people at Scorptec went above and beyond what was necessary for my PC build When an item was unavailable they waived the extra costs did not make me pay shipping for an item that was not at the building location and were available to answer any queries I had about my system I thoroughly recommend Scorptec for anyone wishing for a trouble free pc build experience Thankyou for all your help Scorptec
Maegan Villar
6732 reviews
N/A
7 months ago
Prompt well packaged delivery
My sibling and I made 2 independent purchases of wifi range extenders from this website They honored their initial 20 discount off each purchase and the products arrived as described within a few days They put a lot of effort into the packaging to ensure the product arrived undamaged I would definitely buy from them again
Tomasz Adamczyk
6732 reviews
N/A
7 months ago
I would avoid preordering GPUs from
I would avoid preordering GPUs from Scorptec - I ordered the Intel b580 with an ETA of the 27 12 24 It has been nothing but delays and poor communication I am still yet to see my order and most other local stores are now fully stocked and offering same day dispatch I will certainly not be trusting them with a 50 series preorder