Scratchandnewton Reviews

Great customer service

Nicest customer service I ve ever had to deal with Great covers for rabbit hutches

Truly exceptional

Discovered by accident when we went looking for a meadow Timothy hay blend for our guinea pigs Outstanding hay - never had any better - and the staff are friendly helpful and very human Deliveries by courier DPD for us mostly always fast and reliable Recommended without hesitation on all fronts we re customers for life now that we ve found them

Genuinely take pride in service and products

I searched for a good quality hutch cover and came across scratch and newton which appeared to be very reputable I purchased a hutch snuggle a hutch cover and 2 bunny heat pods for the cold winter weather All the goods are extremely good quality and I m more than impressed by the selection of items available for pets that I didn t even know know existed for animals delivery was also fast and efficient I shall definitely be a forever customer now I also received some brilliant advice via telephone conversation these people genuinely care about their service products Ps Be aware of scam money off vouchers for this company offered via unscrupulous websites these are not legitimate Scratchand newton will try take them down if you make them aware of it as I did

Amazing customer service

Amazing customer service - had issue with hutch hugger which they rectified incrediblely quickly Would definitely recommend and will be purchasing from Scratch and Newton again

Excellent customer service

Excellent customer service Would definitely recommend

A very helpful lovely company with

A very helpful lovely company with brilliant old fashioned customer service I ordered a hutch cover which arrived damaged in transit A phone call to the company resulted in a replacement being sent out in the next post Excellent product and excellent customer service

Fantastic customer service 5 Star

I have had several products from this company over the past few years and have always been very happy with the product and the service Unfortunately though the last item i received which was a hutch cover there was an issue with after a couple of months of use I contacted Scratch and Newton via email and received a reply within an hour stating that they had tried to phone me I emailed them back and within 15 minutes they called again That in itself is a miracle nowadays to actually receive a phone call and speak to a human The person i spoke to was very friendly and helpful I was extremely impressed with the response i received and a replacement item was dispatched the same day The service i received was much more personal than you tend to get in today s modern world and that in itself means a lot to me I ll certainly be using them again in the future Thank you

Absolutely amazing customer service

Absolutely amazing customer service I emailed regarding a query late one evening and received a phone call the very next morning Peter was extremely helpful and knowledgeable answering all my questions and resolved my query Highly recommended and such rare to get such a personal service Thank you Great work

Exceptional customer service

Exceptional customer service phone call from them next day after querying issue with cover found out user error was likely but still sorted it out Really pleased with purchase a year on