Sdm-group Reviews

Bought an ex demo car and foolishly

Bought an ex demo car and foolishly didn t check car before driving off forecourt Washed car a few days later and found front and back alloys scratched front worse and a chunk out the sidewall and cut on sidewall on same tyre It was only myself driving the car so i know i hadn t damaged these wheels Asked for feedback eventually after a week was told it s cosmetic Please check your car even after paying top dollar iam having to shell another 300 to fix problems

Bought clutch pipe end of January

Bought clutch pipe end of January require 2 clips to install Parts dept have ordered wrong clips repeatedly even after picture of said clip supplied 6 weeks and still no joy Bad news sdm

Don t trust they service and mechanic

Don t trust they service and mechanic diagnostic has been wrong twacy and fixed somewhere else customers need to be careful to not end up with an avoidable 3700 bill my problem was sorted at 60 in my local garage in Aberdeen

Failed to return phone call

Failed to return my phone call On the next day they called me cut me off without speaking called again 10 minutes later and said the call was not returned yesterday as she finished work I called well within business hours I asked her what makes them better to keep my business and justify my extra 100 miles to go to them she could not answer Call politely ended and I will now go to another Mazda dealer for my servicing and my planned next new Hybrid car Not professional not customer focused and clueless on business ethics

HYUNDAI FALKIRK GAVE ME MY CAR BACK BROKEN

HYUNDAI FALKIRK I put my car in for a repair at Hyundai Falkirk when I picked the vehicle up it was obvious there was a major problem with the clutch gearbox unrelated to work I had asked them to undertake When I left the vehicle with them there was NO ISSUES and it was in perfect working order I returned and reported the fault to Steven a sales assistant who agreed there was a problem after trying to select gear I was told to come back on Monday when a technician could look at it that s when my nightmare began I was given a health check when work was being done and no issue were raised by Craig Fowler the technician So naturally I asked how my vehicle has been left basically broken and not the way I left it no one can answer no one is interested in trying to help and Hyundai Falkirk are refusing to fix the damage that the technician has done In fact they are refusing to touch my vehicle now at all leaving me with no transport and I now have to find a trustworthy garage to undertake repairs It is my belief that Hyundai has damaged my vehicle and are taking no responsibility whatsoever Today I had the misfortune of Dealing with Lisa Aitken a receptionist One of the most ignorant unfriendly unhelpful people I have ever met Twice Lisa aitken cut me off on the phone then when I picked my keys up Lisa Aitken ended up screaming at me to leave extremely unprofessional on Lisa Aitkens behalf it was humiliating and embarrassing and quite clear Lisa Aitken is not qualified for dealing with the public As she aggressively marched me to the front door like some kind of prison officer she screamed at me again GET OUT AND DONT COME BACK This is not how I expect to be treated as a loyal paying customer and was flabbergasted by Lisa Aitkens scary behaviour and attitude Overall I m disgusted that my car has been damaged and no one cares Hyundai Falkirk Craig Fowler and Lisa Aitken SHAME ON YOU

I recently had a highly disappointing

I recently had a highly disappointing experience with SDM Hyundai Falkirk The service was extremely poor and the staff showed no respect for my time They were unprofessional and lacked basic manners in their communication Firstly the appointment I had scheduled was not honored and I was left waiting for an extended period without any proper updates or apologies It was clear that the staff did not value my time as there was no sense of urgency or effort to rectify the delay Furthermore the way I was spoken to was completely unacceptable The staff were rude and dismissive demonstrating a lack of basic courtesy and professionalism It felt as though my concerns were not taken seriously and I left the dealership feeling frustrated and disrespected Overall my experience with SDM Hyundai Falkirk was very disappointing I would not recommend their services to anyone who values professionalism respect and effective communication There are certainly better options available where customers are treated with the consideration they deserve

Car has been booked in for warranty

Car has been booked in for warranty work under Motability on the 8th of July 2024 Appointment was booked on the 22nd of May was assured the car would be available to come in on this date They have no cancelled my appointment 5 days before it was due with no alternative offered in terms of time frame or rebooking Cancelled my appointment with a large main dealer and was told they could get it in sooner because they were better clearly not Now have to find another dealership to take the car in which has already been off the road for 2 months It s looking like another 3 month wait leaving my disabled mother in a car that is not suitable for this time First and last time I d use this company DO NOT RECOMMEND

SDM NOT TO BE TRUSTED STAY CLEAR

SDM an absolute nightmare of a company and a car dealership which I have been loyal for years unfortunately I ordered a disability Car from Steven Grieve in August and with no communication from them within the sale I kept going in a couple of times and before I went on holiday and after and was told at start I would get the car in November therfore I went into branch before going away and after coming back salesperson Steven saying that everything is in place Then received a call from them stating that they have lost the Hyundai franchise and taking all the Hyundai signs ect down tomorrow I phoned back after calming down asking the salesperson Steven how long have you known about this he replied a month but he did say to me at least I still have a job but I don t have a car I replied When I did go into the showroom there was another lady in a state with multiple issues with her car which I overheard at the service desk and was told Steven was not in today I said I just passed seen him in the office with Lisa the director so I said I would wait I did speak to the salesperson Steven eventually that day but no appoliigies but what I did say was how come you knew about losing your franchise some time ago and phoned me a day prior before taking the Hyundai signs down no explanation whatsoever Then I went to another Hyundai dealer locally and they got me a car in 2 weeks which I now have and they could tell me that they knew that that sdm had lost Hyundai franchise 4 to 5 weeks prior to me knowing absolutely obsurd STAY CLEAR OF THIS DEALERSHIP Not to be trusted I have had more issues with sdm than this but was prepared to give them a chance as they also misdiagnosed my car earlier on in the year with the parts still sitting on the passenger seat and took it out after the apparently fixed it but drove it a mile down the Road and the engine management light came back on then took back it in and looked over it again took them 2 days to comes back to me and wanted 4k to fix as they misdiagnosed it but I took it to another DEALERSHIP who fixed it for 250 was absolutely stressed out with the whole situation there has been other issues with sdm and endless within sales and service department I know they lost 90 of machanics and all service and all salespersons but obviously tells me this has been ongoing Completely lost Trust in this company and such liars and bad management and sales STAY CLEAR FROM SDM IF YOU WANT TO GET A CAR OR YOUR CAR BACK IN GOOD CONDITION OR YOU WILL END UP WITH SERIOUS STRESS RELATED ISSUES Totally Dissatisfied and let Down