Sdtrucksprings Reviews

KUDDOS TO DERRICK

Derrick s customer service was absolutely amazing He was attentive to my request and the need to expedite my order He was informative and responsive Needless to say my order will be here by end of day today Great Job Kuddos to Derrick

Heather was a great help expediting the

Heather was a great help expediting the shipping of my airlift system Thanks to her I will be able to use my truck for its intended purpose

Heather was extremely helpful to me and

Heather was extremely helpful to me and I would recommend your company to anyone I have bought two sets personally and had my brother order a pair as well

REAL people answer the phones

How nice is it call a company these days for product support and actually get a REAL person on the phone Devin helped me make sure my purchases where compatible with each other and took the order there and then Done Everything fit nicely with no interferences Thank You so much

I was having trouble locating the parts needed

I was having trouble locating the correct replacement air bags for my truck and Heather worked with me on this issue She asked me about the spacing and the actual size of the bags which failed on my truck She waited while I ran out and got those measurements She then gave me the part number of what she says will work I feel confident that I now know what is needed and though these bags are not available from SD Truck Springs at this date I have the information I need to fix my truck Great customer service

This review is only for the service I

This review is only for the service I received from customer service rep Brian Bugiada if I had to rate SD Truck Springs it would be the lowest rating possible When I placed my order the web site made me believe it was in stock but it wasn t End of week 2 with no update I called customer service and left a voice message but no one ever called back Week three I finally got through to customer service and luckily Brian was able to find my part at another location and I had it a few days later

Ordered shocks for our motor home

Ordered shocks for our motor home They had in stock very few did and competitive price Delivery was great considering the distance When checking on delivery while Truck Springs was confirming delivery items were on front porch

Great Extra Effort

Unfortunately the product I ordered was delayed by the manufacturer When I contacted support Heather ext 517 attempted to find me an alternative After I explained I wanted this specific brand she worked to source it through another vendor which I apprecited I ultimately had to cancel the order but it was not for their lack of effort Anytime customer support goes a step above the expectation I feel compelled to let them know We all are aware that this is not the norm lolThanks Heather and SD I have used you in the past and will use you again