Sea Containers London Lifestyle Hotel in South Bank
Based on authentic user experiences
Georgina P
6735 reviews
N/A
5 months ago
Terrible customer service
Terrible customer service Upon arrival at check in was made to feel stupid as we had not downloaded the App and had to check in the Old fashioned way Once we had checked in we then went to our room which was nice But strangely had no Tea or Coffee making facilities After a great day on London we returned to the hotel We entered the bar area and asked to if there were any tables left to have a few drinks The hostess was quite rude and said abruptly that there was no tables left But we could see several seats empty She then told us to try later After a lovely drink elsewhere we came back an hour later Where again were told there were no seats in the bar And to sit in the guest area and use the App to buy drinks After 20 mins of ordering on the App We then realized we would be charged room service rates for the delivery of the drinks We decided to call it a night and asked reception why there were empty tables but we could not get a drink We were rudely told he did not work in the Bar so how would he know Would not recommend staying at this hotel Usually stay at the Waldorf But this was recommended by a friend Customer service is shocking I m sure we pay for a service but at times felt like they were working here Not guests
Karen Forrester
6735 reviews
N/A
5 months ago
Absolutely the worst night of our
Absolutely the worst night of our lives The bar was awful and snobbish The most terrible cocktails which were ridiculously overpriced The Manhattan was undrinkable Zero ambience and overpriced and pretentious drinks and service Avoid unless you want to partake in the most boring and expensive night of your life
JS TAA
6735 reviews
N/A
5 months ago
would put 0 stars if i could
would put 0 stars if i could avoid like the plaugue like a plaugue of locusts they will take everything you have and give nothing but misery in return spit my old fashioned out drinking it was like bathing my mouth in battery acid the most horrible service ever once again avoid unless your like your pockets empty and your pallet underwhelmed
Bridie Fitzgibbon
6735 reviews
N/A
5 months ago
Sea Containers need to up their customer care
The restaurant our main was placed on the table while we were still eating our starter A member of our group complained that the sauce did not taste of peppercorn sauce the waitress then started to argue eventually took back to kitchen and replaced with exactly the same sauce adding a couple of peppercorns Had to keep asking the waitress to pour our wine ended up getting the wine from the bucket placed a few tables away ourselves Really not up to the standard that one would expect for the cost involved
Peter R
6735 reviews
N/A
5 months ago
Friendly and helpful staff
Friendly and helpful staff Modern room perhaps not entirely to my taste but it was very interesting Would stay there again
Emma Knight
6735 reviews
N/A
5 months ago
Restaurant review
Had the theatre menu at their restaurant this week Was served by Jay who was delightful He was very helpful adjusting the menu to the dietary restrictions of my friend and made sure we were well taken care of The steak and puy lentils were delicious
Natalia Doran
6735 reviews
N/A
5 months ago
Sea Containers Restaurant Private Dining - Excellent
We booked private dining for my husband s 40th birthday on 24th June at the Sea Containers Restaurant It was absolutely amazing We couldn t have asked for better Communication from the beginning Indre Melissa excellent Service when we arrive - outstanding Dimitris is an asset to sea containers He went above and beyond throughout the evening So did all the other staff who served us The food was delicious All of our guests commented how fantastic it was Thank you Sea Containers for making our experience memorable and thank you for making my husband s birthday a special one
Scandels Sisi
6735 reviews
N/A
5 months ago
Had one of the best birthdays ever
Had one of the best birthdays ever here the staff were great and accommodating and the cocktails got me drunk
Bridie Fitzgibbon
6735 reviews
N/A
5 months ago
Great ongoing service Recommended
Handled a delicate situation with real care and politeness worthy of earning 5 The food was delightful Highly recommend
Georgina P
6735 reviews
N/A
5 months ago
The best brunch in London food and
The best brunch in London food and service was amazing shout out to emin and Charlie the best customer service and hospitality