Seat Reviews

Problematic Arona FR Sport onging February 2023

Still waiting for a fix August 2023 Last Seat I will every buy Production problems resulted in an order in April 2022 for delivery September being delayed till December 2022 Dealer was excellent but connecting the car to SEAT Connect had many problems and delays for over a week Then more problems were identified with the BeatsAudio resetting over and over Safety and Driving Pack XL had problems with Adaptive Cruise Control Dynamic Road Signs and traffic jam assist After first return to dealer one part replaced but still awaiting another part to fix outstanding problems Traffic alerts when no destination set wrong speed limits on maps BeatsAudio still turning off etc the list goes on and now running out of patience with my SEAT Arona FR Sport s faults on a brand new car

4 months and still not fixed

I paid 75 at the end of December 2022 to be able to lock my car through the app with connect You cannot provide this service 4 months later yet you refuse to refund Never in my life have I come across such poor customer service I think people need to know what a shoddy company they are dealing with it is unbelievable such a once prestigious brand should treat its customers in this way I will not just go away until you refund my money I also have a fault with the infotainment system it freezes and the display radio and sat nav stop working Also the sos warning light comes on telling me to take it to SEAT dealers I have been informed it is a software problem and it will be fixed with an update by the end of the year No use not having sat nav when I was driving to Spain in August 2 years old with 11000 miles on the clock Very poor customer service never again will I have a Seat

Bought a Brand New Ibiza from a

Bought a Brand New Ibiza from a Seat dealer that is miles away The car is 2 weeks old has been used most days - at 2am this morning the alarm goes off and the car won t lock can t start - because the battery is completely dead and the car had to be jump started by the AA So the earliest the local dealer said they could look at it is the 22nd of December 2 months away Same for the 3 other not so local dealers which is absolutely ridiculous What am I supposed to do between now and then - I guess I ll be walking everywhere for the next two months with my 20 month old then Also - no route to escalate the issue and get a courtesy car sooner and the Main Seat Customer Services phone number was useless - basically said I had to speak to a dealer and they can t do anything so who knows what the point of them is

Seat Connect just don t use it

Seat Connect is the most useless and worse application ever written for a driver It keeps disconnecting the user then you have to spend minutes clicking stuff on the tablet in the car before you re back to normal And it happens every month twice Cars that requier account-creations to be operated should be banned This is the worst experience ever Ergonomy is close to zero Massive number of useless options and options that can t even be configured Why are users needed if it serves no purpose There s no bonus to use this app let alone pay for it after a year

2021ibiza infotainment system

Infotainment system in Seat Ibiza is rubbish Get out of the car for 1 minute get back in and either connect to apple play or whatever the other one is So confusing to get it to connect to your phone again End up having to use the maps on my phone while holding it which is illegal Got a mind of its own The Leon system was straightforward and took seconds to connect up or add another person to connect Nightmare hate it and lane management it just grabs the steering wheel of your hands Can see the reason on a motorway but urban driving it s dangerous And I like to be in control of the vehicle and letting people get to rely on the gizmos in the car do the thinking and decisions is not the best thing to rely on No I m going back to an older car I like to drive myself and not put my life in the hands of a motorcar

Seat customer services and parts

Seat customer services and parts department are not fit for purpose I wanted the oil changed on my Leons DSG gearbox Unable to help they put me through to parts to get a quote They never answered so upon ringing back the customer services said parts would ring me later or the next day 3 days later and no call Phoned again today and was put through to parts who surprise surprise never answered this may have been a godsend in the end as I gave up with Seat and got an excellent quote from an automatic specialist in my area they will also do the major service that I require for nearly 100 less than the dealer

Ateca dash

Got a new 24 plate ateca with a totally different dash to the manual Nothing online on how to use it still waiting for customer service to reply with instructions good job it s nothing major

SEAT com online service booking tool does not actually book a service

I booked a service for my car via the SEAT online service booking tool It all seems to work very well offering different authorized dealers and service options My preferred dealer was not available via the tool and they are difficult impossible to get on the phone so I chose another close by I selected the date time and service type and submitted my booking Then nothing happened no reply no confirmation no phone call and no actual booking Luckily I checked on the day before leaving for the garage and there was no record of any booking I called SEAT and they said that the online service booking tool doesn t actually book a service with the dealer it s all manually done via contact afterwards so what s the point of the online booking tool My advice do not use the SEAT website to book a service speak direct to the dealer

They are scammers trust me

They are scammers trust me