Seatfrog Reviews

My train was cancelled after winning an

My train was cancelled after winning an upgrade I contacted Seatfrog and within 10minutes they replied with advice on using the upgrade on an earlier train along with a promise that they d refund me if that didn t work I m now on an earlier train relaxing in 1st class

Swift refund after train cancellation

I purchased an upgrade from Seatfrog But my train from Paddington to Totnes on February 18th was cancelled I claimed a refund from Seatfrog and was delighted by how fast they processed the refund The day after I sent in my claim I had an email saying it had been approved I will definitely be using Seatfrog again and next time I hope the train won t be cancelled

Purchased two upgrades in error rather

Purchased two upgrades in error rather than one Informed customer service The lovely Shauna explained the process and subsequently confirmed that they would credit me back one upgrade to my account Thanks seatfrog

Super quick and helpful customer

Super quick and helpful customer service First time using site and booked tickets on the wrong day emailed customer support team and got it sorted within an hour or two - thanks Ella

Ella was incredible

The support of Ella at Seatfrog has been outstanding With the fault of the error at hand being all my fault Ella still did everything she could to solve my problem when she did not have to This shows compassion and empathy for everyday mistakes and I thank her for her kindness It is clear that Seatfrog have wonderful staff

Wow very impressive Very quick and easy

Wow very impressive Very quick and easy to book train tickets and upgrade them for affordable prices 100 recommend

Bought a outbound 1st class upgrade no

Bought a outbound 1st class upgrade no problems at all it was great Decided to do the same for the return journey but the train operator cancelled the service Anyway thought i would be out of pocket but a quick email to seatfrog and all was sorted I would recommend this service they did everything right in my eyes

Seat Frog Top Marks in Customer Service

My recent experience with Seat Frog provided an excellent online Service The Seat Frog Team were understanding and provided me options after making a mistake whilst using their app Top Marks for Customer service Thank youDM