Secret Bottle | Buy Alcohol, Wine, Spirits & Gifts Delivered
Based on authentic user experiences
Mitch
6729 reviews
N/A
7 months ago
Ripped me off 340 89 AUD
Ripped me off 340 89 AUD Worst Online Shopping Experience Sold me a product they did not have instock but said Instock Ready to Ship online I didn t receive a update of this until weeks later Once i got this update that they could not give me a ETA on it I requested them to cancel my order and refund the purchase I informed them i have since changed banks and could they refund it to the new bank account They said they can only do it to the card that it was purchased from So i rung up the bank and spoke to multiple people and confirmed it is impossible for them to process a refund to that bank card and account as it no longer exists It will only every bounce back A few days later they give me confirmation of the refund which i took to the bank and they have no record of This happened in July and I am still yet to receive a refund They never call me back about the issue when i ring and i only ever receive a email reply from Paul Walton saying I will continue to keep a lookout for a bounce back DM me anyone and i have the full email trail to verify
Karastar Tuddin
6729 reviews
N/A
7 months ago
WARNING
My important gift never arrived The customer service was dreadful and frankly disrespectful and most hardly existent Weeks after my order I got a notice of refund minus 4 to be refunded mind you Their phone number doesn t work and though it seemed they tried to act as this is new and they are working on it a quick read of google reviews tells this has been the case for a very longtime and makes me suspicious they just don t want to deal with annoyed customers I didn t want the refund I wanted my gift delivered even if it was weeks and weeks late and I had zero choice and zero communication regarding this I use services like this multiple times a year and this has never happened and hands down the worst experience Don t waste your time money and energy on this business and find a trusted one instead
yolanda Silva
6729 reviews
N/A
7 months ago
Don t order
I am still waiting for my order since 3rd August no one answers the phone sent them a email they can t give me a delivery date as staff is away on holidays and they are having phone issues and trying to get it fixed all excuses The order is all paid for it will be a good idea to read reviews before ordering If I read them I would never have ordered they are taking orders from people and not delivering such a shame disgusting
Fadi Kurban
6729 reviews
N/A
7 months ago
Don t bother with Secret Bottle
Don t bother with Secret BottleOrder for an engagement for 150 people 2weeks spent 600 on spirits in advance to have do issues and what did I get first order was forgotten after emailing and calling a stupidly customer care centre who never answered and when they call you back they have no idea order came after two weeks had to go out re buy everything and now trying send order back wish me luck
Chris
6729 reviews
N/A
7 months ago
Please do not buy anything from these
Please do not buy anything from these guys bought 2 cask of wine 1 red 1 white both of them absolutely off there response send them back at my own cost 25 what a joke completely unprofessional is it my fault that the wines were off No