Secursus Reviews

Decent company doing good work

I have a small cabinet making business that makes glass fronted cabinets As all of the couriers will not insure this type of item for delivery I have being insuring my parcels with Secursus I had a problem recently with a cabinet that was damaged in transit and Securus handled my claim They are thorough and professional whilst being approachable and fair I am using them again

Recommended

We ve been insuring antiques and fragile items through Secursus for over 3 years We unfortunately had to make a claim for an expensive Meissen piece which UPS lost en route from UK to USA Secursus paid the claim today Okay the claim process is a bit demanding and time-consuming but Secursus are the only company I have found who will insure antiques or fragile items You must read and follow their Terms Conditions and remember to take photos of the item and of all stages of the packaging process particularly important in claims for damage Marie was very helpful and we recommend this company who will insure items that no couriers or other UK company will

Superb service 5 Stars

Superb service had a package go missing after sending by royal mail suspected stolen - it was a macbook pro so not a cheap item at all Secursus were very helpful Many thanks to Marie and the team

Very good insurance company for sales between private individuals

After a sale on Reverb com because of the carrier I had a damage to the goods contained in the parcel I had shipped used electronic musical instrument Activated the claim on the secursus platform which went smooth I was asked for many documents including a letter from the carrier which I waited over a month but finally once all provided the payment was very fast I think I will continue to use their insurance service for my future shipments because it seems to me a company close to customers with a responsive customer care Useful when selling used equipment on marketplace such as Reverb com

Would recommend

Would recommend We have used Secursus a couple of times and will continue to do so The premium is reasonable for high value items and simple to understand We had to make a small claim against the second shipment broken glass on a picture frame This was not covered by ParcelForce but the claim was processed quickly and without fuss

Great Value

I wanted to send an expensive vintage guitar by Parcelforce Parcelforce offer a great delivery service however their insurance costs were astronomical so I looked for alternative insurance options and found Secursus Their quote was a fifth of the price Easy and quick to get cover If I m sending anything of value now I always use Secursus

Secursus Great Friendly Service

I have used Secursus for a couple of years now and i find their service fast efficient and overall excellent with very competitive price Unfortunately i had to make a claim as one of my items was damaged in transit Secursus were quick to resolve my claim and made a very prompt payment they kept my informed of the process and were always very friendly and courteous in their emails I would certainly recommend Secursus and will continue to use there services Thank you Secursus keep up the good work

Quick and reliable insurance

Quick and reliable insurance I found insuring packages expensive and complicated Until I found Secursus I use them all the time now and the one time there was a problem with damage by Postnord it was resolved I have only positive things to say about their services and quick response when needed