Selfridges Reviews

Spoke to a lovely lady this evening

Can obviously only speak from my own experience but I received really good service from Selfridges Ordered an item of clothing Delivery was very quick and I was given a one hour time slot so wasn t waiting in for hours Unfortunately the item wasn t suitable so I returned it for free was refunded in 3 days including the original cost of postage Would order from them again

Wonderful shopping experience

In-store customer service is faultless I always leave the store feeling like I ve got everything I wanted and am happy All your employees are lovely both Manchester Trafford Centre Manchester City Centre Friendly attentive and knowledgeable even if I m lost in the wrong department ha ha It s nice to receive this level of customer service Thanks Team

Amazing management for a faulty product

Spoke to a lovely lady this evening regarding the appalling delivery of an item I ordered Although I am yet to receive my parcel thanks DPD for the shocking service the lady on the customer service line was so polite and helpful and did her best to get to the bottom of the issue for me Brilliant customer care

The best store and online fashion

and Sunday I ordered a coat on Monday I received the coat can only say it was first class service and the actual product was superb however it was slightly too large and had to be returned iPhone customer services they were absolutely brilliant they arrange for it to be picked up up and the next day I received the replacement which is superb and fits immaculately I d like to say thank you you to all the team job well done

Well done Selfridges you are prepared to go the extra mile by keeping your customers and staff safe

Thank you so much to your management at the shoes department I bought some Naked Wolfe shoes from you and after a year barely any wear they ripped I booked an appointment due to COVID and went up to the London store They were amazing agreed they were faulty and replaced them without any major query Best service and will always come to Selfridges again Thank you

Quality products as usual

The best store and online fashion retailer They ve got a great selection of brands and a great customer service The delivery is always on time next morning for me nothing is ever missing or is sent in non-perfect condition Everything is always packed beautifully in a suitable box and have a dustbag Returns are quick and hassle free too My favourite and first-to-go store website

Very Good Experience all the time

Selfridges are the only store that I have visited since Covid 19 appeared and we were locked down in March this year They make sure everybody including visitors and staff are socially distancing All other stores make you queue up then don t do anything about their customers once in store and their staff walk straight past you with no regards to your welfare Well done Selfridges you are prepared to go the extra mile with regards to social distancing

Quick Delivery

Exactly as described and arrived ahead of delivery date Highly recommended

Bought some sunglasses and the service

Bought some sunglasses and the service was great thanks to Glenda Very good at what she does and am glad she served usKeep up the good work