Based on authentic user experiences
Marsas
6732 reviews
N/A
6 months ago
Doesn t care about customers
Delivery was postponed Then the wrong package was delivered I ordered an Xbox and received some electric cables instead Customer service is not responsive keep stating that they will answer shortly but doesn t Issue has still not been resolved
Mr Nasko
6732 reviews
N/A
6 months ago
I purchased an item with 2 day delivery
I purchased an item with 2 day delivery option 5 days later after not reciving my order in time I ve logged in to my online Senukai account to find out the 2 business days have changed to 20 calendar Customer Servise rep not helpuf at all instead tried to blame me for not loooking at the right delivery time instead of admitting it was their mistake
Cube git
6732 reviews
N/A
6 months ago
Extremely poor and bad experience
If there was an option for 0 5 stars or 0 stars I would give it One of the worst possible customer experience I have come across in last 20 years Dont buy electronics from Senukai 1 They dont know much about it 2 No enthusiasm to sell 3 Unrealible information provided all the way from purchase to delivery If you speak to 5 people you will have 5 different versions of information 4 You will feel helpless even if you are a returning and loyal customer of 5 to 10 yrs 5 No one is really willing to help in customer care 6 They hang up on you 7 Charge for Delivery doesnt include delivering it to your door they charge extra for door delivery on top of delivery If I continue with the list it will not fit in this review If you did not go through hell with them then you are extremely lucky
Sam
6732 reviews
N/A
6 months ago
Useless Customer Service
Made an order paid for it waited for a week for them to get back to me just to cancel the order due to the inability to fulfil it Waited another week for a refund The amount of a refund came back wrong Has been trying to get the rest of the refund for a month now still no luck The customer service keeps replying that it will come within 3 days and nothing is happening
Michael Hart
6732 reviews
N/A
6 months ago
Made a purchase with 2 day delivery
Made a purchase with 2 day delivery 6 days and many phone calls later it has just been delivered Driver refused to get out of the van and help unload Shocking customer service delivery apparently not their responsibility Shameful
Vilius Dauk as
6732 reviews
N/A
6 months ago
I ordered a toy for my collection
I ordered a toy for my collection And I got a different one Reading the reviews it feels like the workers are old
Kostas Stravinskas
6732 reviews
N/A
6 months ago
Horrible service
Horrible service Selling used items with ones is not working Still no money return Boght 3 items from them in total and 2 was broken out of 3 Insane
Consumer
6732 reviews
N/A
6 months ago
Selling very poor quality products
Selling very poor quality products And avoiding to refund at any cost Not recommended at all
Bryan
6732 reviews
N/A
6 months ago
Quick delivery and great communication
Quick delivery and great communication The quality of products is as expected
Jelena Barr
6732 reviews
N/A
6 months ago
Purchased a lot from Senukai recently
Purchased a lot from Senukai recently had two minor issues 1 Poor quality item - refunded 2 Wrong colour delivered - replaced with no issues and no need to return the old one Customer service is excellent fast and efficient responses Very pleasant Got 3 more rooms to decorate will continue using this company Thanks