Separatecollection Reviews

Waiting on a Refund still

I ve been waiting on a refund for over two weeks on a jumper I returned Still yet to hear back despite chasing multiple times

Absolute shambles of a customer

Absolute shambles of a customer service Causing me nothing but grief I ve been waiting over a month for them to confirm my refund to Klarna I am now overdue a payment and been charged for it DO NOT BUY

Ordered a hoodie on Black Friday and

Ordered a hoodie on Black Friday and still hadn t received it by January emailed to ask what had happened and found it had been lost through mail which is fair enough however when they promised me a jumper a top and 50 refund as an apology I never received the promised refund even after countless attempts at trying to contact them Don t waste your time customer service is terrible This whole process has lasted around 6 months and I am now unable to receive any form of contact via DM or email

No customer service

Ordered 2 shirts Have ordered in the past and never had any issues This time one of the shirts was a different fit from the others and I followed the instructions and sent back for refund I heard nothing back after a week I emailed them about 5 times Each time getting an automated response telling me I d hear back within 48 hours I m still waiting 2 weeks later I ve also tried several times to contact on Instagram directly but again no reposnse What a let down I m now out of pocket and feel robbed

No customer service

Emailed and messaged on instagram multiple times Absolutely no customer service Asked to return items multiple times with no response absolute joke avoid

Absolutely awful experience with this

Absolutely awful experience with this company Ordered a black Friday hoodie and it took ages to arrive Didn t arrive until after Christmas which was too late When it did arrive it was packed poorly with no proper wrapping and no label and didn t look the same color as the picture They state that to return you can return within 14 days and you have to complete a return form and email it to them to get a return label I did this over 2 weeks ago and have sent multiple emails since messages on instagram and had no response They have no phone number on anything It s an absolutely disgusting way to treat customers I am tempted to package up and send back but I do not trust them to refund me These hoodies are not chesp at 80 and compared to other brands at a similar price point the quality is poor and the service is appalling I would never buy anything again from them Really need to do better Seperate Collection if you want to be around much longer

Sick products

Sick products sick brand

Will be returning

More than happy with the service quality and style Will be ordering again in the future 100

I don t regret a thing Quality brand

I came across this brand when I saw someone wearing one of their jumpers on the street and just out of curiosity I had to look it up online because I had liked what I saw I now own most of their clothing