Sephora Reviews

Faulty product

I had a problem with a product and id like to say that it was resolved in record time No messing about Fast efficient and super professional customer care service In my experience this was miles better than some of your competitor companies Well done

awesome personalised

i have been subscribed for almost a year now to the beauty box and its by far the best box I ve ever had the only box where you choose your samples and there are some big brands one box had a damaged items and they didnt hesitate to help me and refund the item Im more than happy with there service and customer support

Satisfied customer

Ordered a gift set for myself at a greatly discounted price Arrived very well packaged and very quickly I would definitely order from here again The bad reviews seem to be from people requesting refunds My experience was brilliant

Fantastic Service

I have ordered from this company several times and every time have had a very positive experience Ordered items were delivered to my prefered store for collection the next day on all occasions They kept me informed every step of the delivery process and the items were exactly as ordered at a very competitive price including a free gift and discount They were in perfect condition and well packaged Wouldn t hesitate to use Sephora again

I had an issue with delivery date and

I had an issue with delivery date and delayed order for next day delivery service I needed my order to arrive before my recipient my friend leaves the country I sent a FB message and had a great help explaining the details of the delays and assuring me it will arrive by tomorrow Thank you for customer care adviser Bhavini I hope it will arrive by tomorrow

I had a wonderful experience on line

I had a wonderful experience on line and in the store The staff was so helpful and understanding I meet a staff called Alicja she had so much patient and experienced in picking the right product for my skin tone I would definitely recommend to family and friends

Amazing customer service

Amazing customer service My own fault I put the wrong delivery address so I used the live chat to seek help The assistant helped me straight away and resolved my issue instantly So helpful and so easy can t fault at all

Only ever had a great experience

Others may have left bad reviews do you believe all of them I prefer experience and I ve ordered three times my last order was some Tom Ford mens fragrance and body spray and body cream All of my orders have arrived on time packaging always perfect and I really REALLY appreciate the product samples you include free which are very generous It s such a nice treat to try things you might not have ordered when you get a sample I ve ordered a lot from lookfantastic and hardly ever get any samples so I ll be sticking with Sephora now Give them a try for yourself I personally can t recommend them enough