Sepw Reviews

BUYER BEWARE

I ordered a part online 9 days ago and now I get an email that my part is back-ordered BUYER BEWARE when ordering from this mom and pop company They don t carry most parts in their inventory You may have to wait for them to get the part from the manufacturer THEN reship it to you Terry owner didn t seem to care much about their slow process He blamed the delay on Husqvarna and their high volume of online orders taking time to fulfill

Disappointed

I ordered a needed part on March 21st I assumed the part was in stock since there was no problem during ordering I received an email on March 28th telling me my item was back ordered for 7 -14 days On day 23 I contacted the company to inquire about the item that I needed Scott told me the part would not be in until the fall This would have been good information to share with me sooner Instead I wasted my time with this company Disappointed

Not HAPPY ordered a coil thinking it

Not HAPPY ordered a coil thinking it was on hand and that I would get it within a few days Got and E Mail telling me that they had to order it and it would take 3 to 5 days for them to get it and another 3-5 days for me to get it Figured this so called company out they do not have a warehouse or an inventory they order everything online for us When they get it they send it to us I feel I am RIGHT about this

They sell what they don t have

People are fools they sold me something they did not even have said got it from their supplier and what I got was the wrong part ordered from a reputable person same part number and low and behold IT WAS THE RIGHT PART FOR MY MOWER HOW COME YOUR PART WAS WRONG BECAUSE YOU JUST WANT THE DOLLAR NO MATTER WHAT COST TO YOUR CUSTOMERS

NO RETURNS OR REFUNDS

I ordered an expensive computer for the Kohler 25 EFI engine I ask about their refund policy and was assured it was returnable I sent the mower and the computer to the repair shop and they did not need the part It was the new fuel pump which failed again My surprise But when I sent the part back they refused the return I have the Email stating the return policy on that part This is a no refund company Make sure you are getting the right part every time By the way it took 3 weeks to get the part to start with This company is terrible and I can not believe they are still in business WOW

Poor customer service

I placed an order on 1 19 25 order was shipped on 1 21 25 via USPS the last scan was on 1 21 25 as arriving at the Oak Creek WI distribution center no movement or scans since that date and customer service says it s still in transit but when contacting USPS they said with no movement or scan in a week they consider it lost in transit SEPW will not do anything because they say it s still in transit

Never received item or refund

Ordered a part on their eBay store Item was shipped in reasonable time Tracking showed item as delivered I checked within 30 min however it wasn t there nor was it in the neighbor s boxes I waited several days to see if it would arrive When it didn t I contacted seller who advised me to contact shipper I called USPS and gave them the tracking info I never received a return call I contacted the seller again who advised me to go to USPS with the tracking number as they could track the package with GPS As I don t have time to take off work go to the PO I appealed to eBay and was denied I m sure if you have a positive experience with this co it will be fine If you have an issue their customer service is terrible you may end up paying for something not receiving it like I did They don t have any interest in solving issues Buyer Beware

fair price

fair price fast service and easy ordering the part was oem and on time that s all I could ask