Seraph Reviews

Shocking experience

Totally unprofessional company who always take the owners side over the tenants regardless of the situation Tried to deduct money from deposit due to damage caused by a previous tenant tantamount to fraud Had to take the case to an adjudicator we won The owner is the Chairman of the National Registed Landlords Association Speaks volumes about the state of the rental sector Stay away from this company

Do not recommend this Housing Agency

This Company does not deserve to work in Housing and Residence Field at all Awful Customer Service They neglect their customers and fake explain that issues with the houses are responsibility of Landlords the figures landlords are not even able to reach out They do not want to return your full deposit and always will pick on smallest house details that were not even done by the residents but themselves so they fraud house conditions and make their clients pay for it This is the poorest and most disgusting company I have seen If they do not fix their policies this will only end up worse I also have read a feedback from another client who was almost health risked with hidden mold in the furniture Can you even call this a housing company I know for a fact karma will return all the bad and negative things they have done back to them in ten times

DO NOT RENT WITH SERAPH

They are awful The staff are rude inexperienced in housing law condescending and argumentative I ve had to involve the local authority twice and make countless complaints to them The managers are not able to address the complaints either because the culture of the agency is as described above Their contractors cause significant damage to your personal items and they refuse to reimburse you Their landlords cause damage to your personal items and they refuse to reimburse you I ve no choice now but to litigate They have to be held accountable for all the costs I have incurred because of their poor property management If you are reading this please listen and don t rent with them you will regret it They ve got young persons working for them with no background in property management or housing law and they speak to you like they know it all and demonstrate that they ve no experience of the law protecting tenants Their contractors cause more damage than they attended for and I ve had personal items go missing And Seraph believed their lying contractors DO NOT RENT WITH THIS AWFUL LETTING AGENCY

As a landlord it is a terrible

As a landlord it is a terrible experienceThey are managing two properties for me It s a nightmare I live overseas and they have been over charging me and not looking after my properties for 4 years No compensation and not help from them Be careful itf you use them for rental or as a Tennent they are not trustworthy

Absolutely shocking service

Absolutely shocking service James Roach has had two weeks to book a fire risk assessment on my property Due to the company and his complete incompetence I am unable to sell my property I have a pregnant fiance that is being unfairly stressed out by this and this company has a complete lack of empathy towards the situation I have suggested people that could do the job myself as they clearly can be bothered to look as they are to busy trying to rip people off to sort it out DO NOT RECOMMEND

An absolute joke of a company that

An absolute joke of a company that values profit over landlord tenant welfare I m honestly not actually sure what the business does as it doesn t respond to emails conducts no preventative or proactive maintenance yet their website lists over 30 employees I have nothing good to say about this business whatsoever

Incredibly poor service from Seraph

Incredibly poor service from Seraph Property Management Company Emailed all of the residents of the estate on 26th April 2025 to advise that their Block Manager Callum Wall would be in attendance to reset gate fobs for a gate system that hasn t worked for over 2 5yrs Took time off work to ensure that I was home at this time and found a queue of residents going down the street Guess what Callum is a no show No correspondence to advise that the scheduled visit was not happening Receive an email at 4 08pm stating that the scheduled visit was not taking place due to a lack of response from residents At no point in the original email was a response requested and laying the blame of the cancelled visit on the residents is a joke

Nice people to do business with

I have dealt with 3 different property management companies in the last 8 years and Seraph Property Management is by far the best of them They are professional proactive and it is a pleasure to do business with them

I had a nightmare week with my boiler

I had a nightmare week with my boiler which broke down twice Freya was so helpful with excellent customer service and she always followed up on jobs she is a credit to your company