Based on authentic user experiences
Turbo
6731 reviews
N/A
1 year ago
Unhappy
As a first and now last time customer I feel their return policy is horrid I returned a dress and they sent it back to me accusing me that it had a perfume smell and it was actually the smell of the fabric It was returned with a premade note with the accusation
A Rosen
6731 reviews
N/A
1 year ago
I do most of my shopping online
I do most of my shopping online I have ordered many products from Serene Comfort over the years for which I have spent a lot of money I told them that I never receive their confirmation of my orders as I get from all the other companies I deal with They claim I am the only one that doesn t get their emails They have never admitted that perhaps it is a computer glitch on their part They remind me that I have brought this up on previous orders and today sent me a very unprofessional rudely worded email that they are cutting me off as a customer If they could send me such an email perhaps they could have attached the confirmation information to it
B J wright
6731 reviews
N/A
1 year ago
Non-existent customer service
I was a professional buyer for decades and have dealt with hundreds of online companies for personal purchases Serene Comfort ranks top of the list of the worst customer service ever They don t answer the phone No return calls Customer service is anonymous with no one signing their name really bad attitudes Heaven help you if anything goes wrong because they will not
B Money
6731 reviews
N/A
1 year ago
Wish i could give it no stars cause i
Wish i could give it no stars cause i was given 4 different rooms and everyone stank and gave me the worst headache Then albert the gm would not approve my refund through the 3rd party i booked through
Lena
6731 reviews
N/A
1 year ago
I am very surprised at the negative
I am very surprised at the negative comments listed regarding Serene Comfort s Customer Service I have been a customer for many years and never have I had a negative experience when contacting Customer Service for assistance Each time the interaction was personable and professional Granted it has been a while since I have needed assistance but I hope that any future experience will similar to past experiences
