Sergio Tacchini - Official Online Store
Based on authentic user experiences
Anthony Kiser
6731 reviews
N/A
4 months ago
Just received my order my shoes were my
Just received my order my shoes were my size the other items were someone s child I want my money returned to my card and I am contacting the credit card company now thank god i used a credit card
Karol
6731 reviews
N/A
4 months ago
I ordered track suit pants for my girl
I ordered track suit pants for my girl friend and chose size small The The webpage suggested to add the hoodie which I did and proceeded to payment but it changed the size to XS which I didn t notice I told them about it but they said the order was already shipped After that I have been trying to get hold of them to make a return but they don t answer When I finally understood how to do it the cost of return is 400 kr which is ridiculous
Ronald Bastian
6731 reviews
N/A
4 months ago
I am a EU citizen
I am a EU citizen bought from their eu e-commerce and they brought it from USA so I had to pay double price because of the customs Their support stopped any communications when I provided evidences an asked refund
Joe Alexander
6731 reviews
N/A
4 months ago
Literally the worst company out there
Literally the worst company out there with such a great brand Asked for size 9 trainers got size 7 then I returned them with at least 15 emails asking for the correct size to be delivered then the horrible bas ds took a 20 carriage charge and won t refund me Don t go near the web site
Andrew Oxlade
6731 reviews
N/A
4 months ago
BEWARE
Love the brand but there customer service is the WORST I ve been trying to return an item for the last 2 months and asking for assistance and I was told to go to the website to start the return process The website is outdated and the return section of the website is inoperable I can t get anyone on the phone to help me and they stopped responding to my emails Now I m stuck with an item I paid for and don t want Unbelievable SMH
Bridgette Conway
6731 reviews
N/A
4 months ago
Return policy is a failure
Return policy is a failure Customer service not responsive Sergio Tacchini returned 20 of the money paid w o any clarification about the rest Beware
Marcus Ahl
6731 reviews
N/A
4 months ago
ZERO BACK UP SERVICE
ZERO BACK UP SERVICEHAVE 2 PAIR OFF THERE TRACK PANTS JUST TO SHORT COMPARED TO PREVIOUS PAIRS PURCHASED IN AUSTRALA SOME TIME AGOTHE REFUND OR RETURN AND REPLACEMENT WINDOW DOES NOT WORKAND THEY DO NOT RESPONDSHOULD HAVE READ THE REVIEWS BEFORE GOING AHEAD YEP
Will Davies
6731 reviews
N/A
4 months ago
Horrible company
Horrible company will not stand behind their company Ordered a 300 dollar track suit that was never delivered Company put the wrong address on the label and UPS delivered to this address Not going to see that package ever They told me sorry it s not our problem and we will not responsible
K N
6731 reviews
N/A
4 months ago
Sergio Tacchini - beware awful customer service
Sergio Tacchini sent the wrong size trainers - 8 rather than 9 - and then they refused to answer emails when asked for exchange Surprising and disappointing experience I wish I d read the reviews here first Quite clearly a failing company and brand with no customer service
Dan
6731 reviews
N/A
4 months ago
Awful customer service
Wish I read these reviews before ordering Basically a non-existent customer service No number to call and they don t abide by their own policies Tried to exchange an incorrect size using the gift return option on their website and wasted time emailing the customer service team They claimed they couldn t return due to a strict 30 day return policy even though I screenshotted and sent proof that I had reached out a month ago Definitely not going to be a returning customer