Seriouspuzzles Reviews

Order Timing

Ordered on a Saturday night I had my order Thursday morning including the Monday holiday during the Pandemic Excellent

Great customer service

I recently had an issue with a puzzle I got from Serious Puzzles There were two left over pieces that looked like they belonged to the puzzle but didn t fit This meant that my puzzle was basically missing two puzzle pieces So I sent photos of the pieces and where they should go into the puzzle and asked what to do To my amazement serious puzzles sent a reply with visual and written instructions that they inserted on top of the photo I had sent The instructions were very clear and showed how to rearrange the puzzle pieces so they would all fit Haha it turns out I had put a piece in the wrong place I am just so impressed that customer service took the time to resolve this issue Thanks Serious Puzzles for the puzzles you sell AND for the great customer service

Extremely prompt service

Extremely prompt service The puzzle order was filled nd shipped in less than 24 hours There was sufficient filler material in the outer shipping box to protect the puzzles inside Additionally the order was filled accurately

Excellent Service

I ve ordered twice from Serious Puzzles and I will be ordering from them again They ship quickly and have excellent products Most importantly a real person responds to questions Very good experience

Great Customer Service

They have a great selection of high quality puzzles and wonderful customer service We got a wrong puzzle in our order and they let us keep it while sending us the correct one free of charge I will definitely order form them again

Best Company ever

My husband and I are serious puzzle fans We recently finished Great Blue Heron only to find that one piece was missing This was an especially difficult and beautiful puzzle and one we wanted to mount and display Serious Puzzles was kind enough to send us a replacement puzzle quickly and without charge We sorted and found the missing piece which fit perfectly and will give the replacement puzzle now missing one piece to a family member who can enjoy putting it together Great customer service by Serious Puzzles They deserve our loyalty

I would shop at Serious Puzzles again

I would shop at Serious Puzzles again because they have so many jigsaw puzzles and shipping was fast I had a missing piece of my puzzle and they offered to give me a new puzzle or credit for a different puzzle I thought this was fair The customer service person I talked to was nice with trying to work with me