Seriousreaders Reviews

Stupendous Lights and Customer Service

I ve bought two floor lights with Serious Readers now and the products and customer service are faultless I m now pondering a third light for the spare room The high definition lamp has completely transformed my reading experience I cannot recommend this company highly enough

Let there be light

When I saw my mum recently after six months it was obvious her macular degeneration was worse I decided to get her a Serious Readers light at the last minute for her birthday Customer Services did their best to bring the order forward to within a few days She was thrilled and started to read again So thrilled that she and my sister changed every specification to get it perfect Throughout the team couldn t have been more helpful Wish I d responded to those ads years ago Actually my sister hadn t seen one as she doesn t read the print news An opportunity to shed more light there

Customer care above and beyond

My light had developed a couple of problems the neck had become floppy and a pin came off the plug I had left things to very near the end of my guarantee due to my mother being bed bound and reading being the thing that keeps her occupied So i was a little bit worried as to how things might go but serious readers have been brilliant arranged for my light to be picked up fixed and returned super fast with customer care like that they deserve to go from strength to strength Thank you to all the team at Serious Readers

We have several lamps and one was not

We have several lamps and one was not working The company advised that they undertook repairs and sent a box to return the faulty lamp Throughout the process the company kept us fully informed of procedures expected delivery cost etc We are indebted to Jade from the company for this contact and her never failing kindness This is one of the best companies we have dealt with and I would highly recommend the company to others

I would buy another

My wife and I read a lot and have considered the serious readers lights in the past but have always been put off by the cost or more accurately as mean Scots were they value for money In early December I phoned up The staff were excellent the reduction they proposed was a pleasing surprise the delivery was excellent as was the packaging But the star was the light I had opted for the lightweight top of the range model which was Impressively solid discreet well made thoughtfully designed So much so that we are minded to buy another

Great Product Service

Great Service the Product was delivered on time in perfect condition The HD floor light was easy to set up and use It s not only great for reading but can be used to provide ambient lighting in our conservatory Only slight issue - when checking out you are offered to click on a replacement Light Engine which I did but with 5 years warranty and an 8 year life for the light engine I decided to return it The return process was easy and didn t cost a penny

My Serious Reader floor lamp

My Serious Reader floor lamp purchased October 2022 developed a fault 2 days ago I telephoned the company for assistance I was amazed at the friendly and professional level of service that I received I was told that a replacement adaptor would be posted out to me Gosh golly this arrived today and my lamp is now working perfectly It is rare now to find quality customer service Linda James

A Seriously excellent company

I have bought several Serious lights and have been very pleased with them However my last purchase was not satisfactory owing I think to a new design hiccup Dealing with this firm is brilliant as they listen and after a full refund they upgraded my older light as a goodwill gesture which I am now very happy with I cannot praise this company enough and would quite happily purchase from them again if needed

We couldn t have asked for a better or more caring service

Claire was so helpful in managing the return of a floor standing lamp that had been accidentally broken by my elderly uncle The collection and delivery of the lamp was partially challenging as my uncle lives alone and can t answer the door and is very hard of hearing Claire patiently and calmly organised everything and thanks to her efforts my uncle has a working light again