Based on authentic user experiences
Audi Novak
6732 reviews
N/A
5 months ago
This product did not work for us based
This product did not work for us based on what they said it could do We never launched the site and they would not refund our 2000 for the 1 year usage for a site that never went live
Tiffany Adam
6732 reviews
N/A
5 months ago
Waste of Money
The sales people for Service works are amazing The developers and training team not so much There are so many features and none of them are well rounded They sell it as an all in one system and it is not If you go with Service Works be prepared to spend a lot of time learning the platform and it is in no way intuitive The training option was a huge waste of money and there is not much for self learning resources Trying to get support was painful waiting up to a week or more for help made this program impossible for us to use We are out 2000 for something we can t use and feel that we were given the old bait and switch
T Appliance Repair LLC
6732 reviews
N/A
5 months ago
The mobile app is unusable
The desktop version is ok the mobile app is so buggy that it is entirely useless They have no resolution for issues that were brought up multiple times I paid for one year up front and didn t even get through the onboarding process before I realized the software is so flawed that it can t be used the way they advertise and they refused to refund the 2 100 for the year subscription even though I used the app for less than two full days
Pauline
6732 reviews
N/A
5 months ago
Kyle is always very helpful
It can t be overstated the importance of being able to click on the text bubble at the bottom of the screen and get support right away Not only support but very good quality support It is THE MOST IMPORTANT feature of this software The people
Gavin Brown
6732 reviews
N/A
5 months ago
The information was helpful and quick
Betty was very helpful and gave me some suggestions on how to solve my problem I really like this chat feature Thanks
Rachel
6732 reviews
N/A
5 months ago
We had an issue with not having enough
Kyle is always very helpful he always checks into my questions and when he has to put in for more assistance he doesn t hesitate to put in a ticket for my problem I m never left without knowing what the next step is
John Reichenbach
6732 reviews
N/A
5 months ago
Betty was terrific
We had an issue with not having enough available users in the program I opened the chat and the response time was very quick They updated us immediately Thanks for a pleasant experience
Geary Parsons
6732 reviews
N/A
5 months ago
Kyle
Betty was terrific Responsive Knowledgeable and she s on the issue
Terry Saberhagen
6732 reviews
N/A
5 months ago
Wayne was able to help me quicky fix
Kyle was very helpful
David Scher
6732 reviews
N/A
5 months ago
As always
Wayne was able to help me quicky fix the issue I was having