Servicemasterclean Reviews

Update added

Service master have been cleaning our communal areas for the past 9 years They have half an hour to clean two stairwells comprising of 4 flights of stairs and 6 landings A task near impossible to do correctly as a result we get vacuumed instead No actual cleaning gets done With the new rates in April our collective bill will be 100 44 for 30 minutes of vacuuming Just take that in - that s 200 per hour for pushing a vacuum

avoid hacked 3k

Further to my previous review of this company they contacted me by telephone The agent Tanya who contacted me was not interested in listening at all The only thing she wanted to do was tell me how good their services was and that all audit and inspection documents were spot on Absolutely no interest in hearing how poor it has been for 9 years or even concerned that we only get a half hour of vacuuming for our money Such poor service followed up by even poorer customer service You must be very proud of yourselves UPDATE Servicemaster - I made the effort to contact you and I was in turn contacted by one of your representatives I will not be giving you another chance to cause me any more anxiety I have a serious heart problem and won t put myself in a position to be spoken to with such disrespect again Once my landlord housing association fails to sort it out I will take further steps to have this matter looked at from a legal stand point Regardless of how poor or amazing your cleaner performs you can never ever ever justify basic domestic cleaning at 200 per hour

Terrible service

avoid hacked 3k Fire Damaged home that needed to be cleaned Wasadvised we would need to pay a deposit which wasno problem After asking how much deposit wasrequired I was told 3k after numerous emails backand forth I was given the bank details to transfer Monday morning was told payment wasn t received Checked it was the right details I had been sent whichit was Was told by Richard - service master South Essex and east london- that infact it wasn t the correctdetails and somebody must have hacked his emailaccount We are now 3k down waiting for action fraud and thebank to investigate Since Richard telling me he hasbeen hacked I have not heard from him twice I havecalled and no answer or return call Hacked or not Iwas a customer ready for service master to come anddo the job No care at all Avoid

Total disrespect and damaged lots of items

Terrible service don t finish a job right didn t do what originally said rubbish sorry I couldn t score minus I had a rental with this company for over 4 years I had windows that wouldn t shut that I had to tape up in the end in winter especially flooding causing mould in the basement I had to desk with rats running around due to neighbors animals being left in the property but had no help from the company or landlord I could go on but I wont

substandard cleaning rude management extortionate break clauses

Do not let this so called company in your house due to a flood left tools on ceramic range left the house in a total mess damaged kitchen so company who was fitting it could not fit it again until they had replaced all damaged doors missing and damaged parts due to there careless removal and storage Damaged fridge freezer and after months of waiting told me to purchase one and three will refund me and still waiting for refund damaged dining table and arguing about replacing it also being going on months Damaged blinds won t pay for them Absolutely animals on your property and with your belongings and not one apology even said they wanted the old fridge freezer to scrap it as scrap money could be put to another one to save money Have all photos to back all of this up They should not be in business Head office also not answering my messages or phone calls I have never known anything like them and if they were to ever come again I would be standing outside stopping them coming in No respect for peoples property or belongings Horrendous To reply I have already replied to head office who is refusing my calls and refusing to pay or sort for damaged items Even the insurance company have said they would not use you again after all the trouble and lack of cooperation You know your company has damaged all of the items appologise and own it This is not our fault it was servicemaster Retford

I ve called and emailed for a quote and no reply

substandard cleaning extraordinarily and unprofessional rude management with extortionate break clauses avoid at all costs

Shocking experience

I have called 3 times and sent an email and no reply back not good

Peterborough branch

Do not use this company they left stains on my sofa and made my sofa and rug look worse Waste of money and time