Sgdoors Reviews

Steer clear of this company

We have had a very unfortunate experience with this company We ordered a roll-up electric garage door last November 2024 and the owner sent a fitter out with samples to discuss the project This fitter was pleasant and polite and my husband was happy to go ahead He phoned the company office to place the order and immediate payment of a 400 deposit was demanded by bank transfer before the order was accepted The fitter installed the door and although again polite was under stress to finish the job quickly without any assistant to move on to another job that day The installation was therefore very hurried and the door enclosure was not properly fitted and was left bulging away from the door frame The company offers a 5yr warranty for parts and 2yrs for labour with a disclaimer for mistreatment or poor maintenance so my husband called the owner out to rectify the work He did come out with a bad grace and inserted a few screws randomly with short tempered annoyance demanding immediate payment of the 2 100 balance for completion of the work without providing any invoice or receipt or any information about the manufacturer He emphasized that there should be no obstruction to the functioning of the door which would invalidate the warranty so my husband who operates the mechanism has therefore been very careful to comply Earlier this month the door unaccountably rolled up on itself when my husband opened it and he couldn t get it to function thereafter He therefore called the owner who refused to come out that day claiming a 24 hour call-out delay and also an immediate 120 fee by cash or cheque despite the warranty He did in fact appear a few hours later and spent c 20 mins making an adjustment that so far has solved the problem He was once again short-tempered and unpleasant demanding a cheque for the 120 call out charge claiming that my husband had brought the door down on an obstruction thus invalidating the warranty My husband came back into the house to write a cheque but I called the owner to speak to me at our front door I am 79 years old and disabled so can t get outside unaided Both of these facts should have been obvious to the owner but when I stated that my husband had not placed any obstruction below the door he began to dispute that aggressively and loudly stating that the door had been brought down on an obstruction implying that my husband was lying I held my ground and pointed out that the owner had no proof for his assertion but he continued to shout at me He did capitulate and angrily said he would forget the cheque but we must never contact him again He walked away to his car across our driveway loudly complaining and as he turned to open the car door he yelled across at me Honest to f ing God which could have been heard by any of our neighbours We bitterly regret using this company and are left high and dry without any warranty or redress